Ratings based on 951 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Beds okay. Doors slamming, microwave in other room going off most of the night. I will never stay at a Motel 6 again.
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the disturbances you encountered during your stay, including the noise from slamming doors and the microwave. Your comfort is our top priority, and we regret that we did not meet your expectations this time. We appreciate your feedback, as it helps us identify areas for improvement. We hope you might consider giving us another chance in the future for a more pleasant experience.
by A verified traveler from Leander
Posted 18 Oct 2024
Cigarette burns in comforters. Extremely heavy smell of smoke. Rusty fridge and old microwave. Furniture paint missing and peeling. Tiny bathroom with no water pressure. Wasn’t cleaned well; found a viagra on the floor. Front desk attendant was friendly.
Comment from Hotel Management
19 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the poor conditions you experienced during your stay. The cigarette burns, heavy smoke smell, and lack of cleanliness, especially finding an item left on the floor, are unacceptable and fall far below our standards. We understand how disappointing the state of the room, bathroom, and appliances must have been. While we’re glad to hear the front desk attendant was friendly, we will address these serious issues with our housekeeping and maintenance teams to ensure they are resolved. Thank you for sharing your feedback, and we hope to improve moving forward.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 15 Oct 2024
Not wht i expected it smell moldy n they even stole a.charger
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
by A verified traveler
Posted 6 Oct 2024
They say “you get what you pay for.” This was one of the cheaper hotels in the area. We had stayed here a few years ago and it was average. This time around we found our room quite dirty. Dirty towels, hair in the tub….I forgot to bring flips flops to walk from the bed to the bath room and after a few trips my feet were black with dirt. The rooms on the front side are loud bc of the road. We did ask for the floor to be mopped and for new towels…the staff was accommodating.
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. I'm sorry to hear that your recent stay did not meet the standards you experienced during your last visit. Cleanliness is a top priority for us, and we sincerely apologize for the dirty towels and hair in the tub. It’s great to know that our staff was accommodating when you requested assistance, but we recognize that this shouldn't have been necessary in the first place. We’ll address these cleanliness issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 4 Oct 2024
Had a cricket in my room that made noise the whole night.
This hotel has no amenities, no shampoo, conditioner, etc. just a tiny bar of soap
My sheets on the bed had a stain and my non smoking room had definitely been smoked in previously as the odor of cigarettes was very strong.
Comment from Hotel Management
5 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
by A verified traveler
Posted 4 Oct 2024
Great staff
Comment from Hotel Management
5 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 30 Sep 2024
0 stars. ROACHES EVERYWHERE!!!!! I highly recommend not staying here. the guy behind the counter even tried to argue with me about it when I have photos to prove the roaches Crawling on the bed, walls, everywhere. Very nasty. Expedia was very helpful though and helped us get a refund, I got me and my family out of there so fast.
Comment from Hotel Management
1 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I'm very sorry to hear about your terrible experience. The presence of roaches and the response from our staff is completely unacceptable, and this is not the standard we strive to uphold. Thank you for bringing this to our attention, and rest assured we will investigate the situation thoroughly. We're glad to hear that Expedia was able to assist with your refund, and we sincerely apologize for the distress this caused you and your family. We will take immediate steps to address this issue.
by A verified traveler
Posted 26 Sep 2024
Property was dirty, room was very nasty, bugs on the floor, and door inside the room that is used to go into the next room didn’t close completely but it was lock.. The property charges 150 dollar deposit which is crazy..
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m truly sorry to hear about your experience at our property. The cleanliness issues you encountered, including bugs and the door not closing properly, are not acceptable and will be addressed with our maintenance and housekeeping teams. Regarding the deposit, we understand it can feel excessive, but it’s intended to cover any incidental charges. We appreciate your feedback, as it helps us improve. I hope you’ll consider giving us another chance to provide you with a much better stay in the future.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
