Ratings based on 982 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
It was a great stay!
Comment from Hotel Management
20 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Angelica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. It was great to read that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Limited amenities
Comment from Hotel Management
18 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Ian,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the amount of amenities which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Conner. The staff and I at the Red Roof Inn Gurnee - Waukegan were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
Safe and secure
Comment from Hotel Management
7 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Lickson,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. It was great to read that you were pleased with the safety and security. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Mariela,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Recordo Rediresponse Specialist , Hotel Management
Hello Diego, Our staff at the Red Roof Inn Gurnee - Waukegan and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 13 Oct 2024
Some random person came to my door at 11pm..woke me and my son up..was at the wrong room...also very noisy doors slamming and people walking up and down the hallways till around 2 am..towel in the bathroom had stains on it..thank god it was just an over night stay...wont book again...
Comment from Hotel Management
17 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Ivory,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the lack of cleanliness of the towels and all the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Oct 2024
Was ok
Comment from Hotel Management
15 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Mikayla,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. At Red Roof we are happy to know that you made us your choice of stay and was pleased. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
It took me several calls to reach someone at the desk before I checked in, but I see now that staff isn't needed to available at all times in this quiet area. When they were present, they were very cordial and helpful.
Comment from Hotel Management
13 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Kathleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. At Red Roof we are happy to know that you found us to be a quiet area with very cordial and helpful staff. However, we apologize for any inconvenience caused due to the several attempts made to reach someone at the front desk. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
