Ratings based on 168 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Thank you to the staff at the Grove for a fantastic stay!
by A verified traveler
Posted 7 Oct 2024
It’s a lovely hotel and grounds, beautiful walking trails, and service - staff are genuinely helpful and friendly. My only disappointment was this was booked for my birthday which the hotel was aware of, but there was no birthday surprise in the room upon arrival, no happy birthday at check in mentioned, and this was just a bit of a downer. Check in was also delayed as the room wasn’t ready till after 3pm which you don’t expect for a 5 star at this price!
Comment from Hotel Management
11 Oct 2024 by Guest Services Manager, Hotel Management
Dear Parveen,Thank you for your feedback. I believe we have replied to you directly regarding this matter. We’re thrilled to hear that you enjoyed the hotel's beautiful surroundings, walking trails, and the friendly service from our staff. We sincerely apologise for the missed opportunity to make your birthday extra special and for the delay in having your room ready. Your experience is important to us, and we will use your comments to improve. Thank you for staying with us, and we hope to have the chance to welcome you back for an even more enjoyable visit.Kind Regards,Guest Services
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Services Manager, Hotel Management
Dear Georgia,Thank you for your 5 star rating. We look forward to welcoming you back very soon!Kind Regards,Soad SajjadiGuest Services Manager
by A verified traveler
Posted 26 Aug 2024 on Hotels
Lovely hotel but room prices gave us higher expectations than were met. Whilst we were very fortunate to be upgraded from a standard room to deluxe, it still fell short. Our cold tap wouldn’t run, weak toilet flush, we had very basic mini bar and the hallways to the bedrooms were very dated and didn’t smell particularly fresh. Great all round hotel with amazing amenities but it could do with modernising the rooms. Tv was old fashioned (but did have Netflix), and balcony was very small with two very basic chairs.
Comment from Hotel Management
18 Sep 2024 by Guest Services Manager, Hotel Management
Dear James,Thank you for taking the time to share your feedback. While I’m glad to hear that you enjoyed the amenities and were able to take advantage of an upgrade, I’m sorry that certain aspects of your room didn’t meet your expectations. Your comments regarding the cold tap, mini bar, and the condition of the hallways and balcony have been noted, and we will review these with our team to ensure improvements are made. We strive to offer a luxurious experience in all areas, and your insights are invaluable in helping us enhance this. We hope to welcome you back in the future for a stay that better reflects the high standards we aim to deliver.Best regards,Soad SajjadiGuest Services Manager
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Guest Services Manager, Hotel Management
Dear Alison,Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon!Kind Regards,SoadGuest Services Manager
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Guest Services Manager, Hotel Management
Dear Alison,Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon!Kind Regards,SoadGuest Services Manager
by A verified traveler
Posted 17 Aug 2024 on Hotels
Had a great stay. I would say the view rooms probably not worth it. Ours was half obstructed by a wall.
Comment from Hotel Management
2 Oct 2024 by Guest Services Manager, Hotel Management
Dear Kieran,Thank you for your feedback, and we’re happy to hear you had a great stay with us!Regarding the view from your room, as per your request for a quiet room on a higher floor, we allocated you to the second floor. Please note that the rooms on this floor have balconies with walls that may partially obstruct the view. I would recommend a room on the first floor with a full view as we have bothfull and partial views. We look forward to welcoming you back!Best regards,The Guest Relations Team
by A verified traveler
Posted 14 Aug 2024
Place was amazing for our kids, 2 and 5. They absolutely loved it!!! It was a great spot and of our 14 days overseas their breakfast offering was the MOST EPIC!! So delicious! Super impressed. Loved our stay!!
Comment from Hotel Management
2 Oct 2024 by Guest Services Manager, Hotel Management
Dear Corin,Thank you so much for your wonderful feedback! We're thrilled to hear that your children loved their stay and that our breakfast offering was a highlight of your trip. It’s great to know we left a lasting impression during your overseas adventure. We hope to welcome you and your family back for more epic moments soon!Best regards,The Guest Relations Team
by A verified traveler
Not up to usual high standards
Posted 11 Aug 2024 on HotelsWe are regulars at The Grove and love it there, but the dinner service (outside the lounge) was dreadful last night. Lack of attentiveness, no proactivity, incredibly slow, etc. At £750 a night in a 5* hotel, that’s just not acceptable. Everything else was great, as usual.
