The Grove (Watford) Hotel Review

5 out of 5

by A verified traveler

Posted 17 Nov 2024

Thank you to the staff at the Grove for a fantastic stay!

4 out of 5

by A verified traveler

Posted 7 Oct 2024

It’s a lovely hotel and grounds, beautiful walking trails, and service - staff are genuinely helpful and friendly. My only disappointment was this was booked for my birthday which the hotel was aware of, but there was no birthday surprise in the room upon arrival, no happy birthday at check in mentioned, and this was just a bit of a downer. Check in was also delayed as the room wasn’t ready till after 3pm which you don’t expect for a 5 star at this price!

Comment from Hotel Management

11 Oct 2024 by Guest Services Manager, Hotel Management

Dear Parveen,Thank you for your feedback. I believe we have replied to you directly regarding this matter. We’re thrilled to hear that you enjoyed the hotel's beautiful surroundings, walking trails, and the friendly service from our staff. We sincerely apologise for the missed opportunity to make your birthday extra special and for the delay in having your room ready. Your experience is important to us, and we will use your comments to improve. Thank you for staying with us, and we hope to have the chance to welcome you back for an even more enjoyable visit.Kind Regards,Guest Services

5 out of 5

by A verified traveler

Posted 13 Sep 2024

Comment from Hotel Management

18 Sep 2024 by Guest Services Manager, Hotel Management

Dear Georgia,Thank you for your 5 star rating. We look forward to welcoming you back very soon!Kind Regards,Soad SajjadiGuest Services Manager

5 out of 5

by A verified traveler

Posted 24 Aug 2024 on Hotels

Comment from Hotel Management

18 Sep 2024 by Guest Services Manager, Hotel Management

Dear Alison,Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon!Kind Regards,SoadGuest Services Manager

5 out of 5

by A verified traveler

Posted 18 Aug 2024 on Hotels

Comment from Hotel Management

18 Sep 2024 by Guest Services Manager, Hotel Management

Dear Alison,Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon!Kind Regards,SoadGuest Services Manager

5 out of 5

by A verified traveler

Posted 17 Aug 2024 on Hotels

Had a great stay. I would say the view rooms probably not worth it. Ours was half obstructed by a wall.

Comment from Hotel Management

2 Oct 2024 by Guest Services Manager, Hotel Management

Dear Kieran,Thank you for your feedback, and we’re happy to hear you had a great stay with us!Regarding the view from your room, as per your request for a quiet room on a higher floor, we allocated you to the second floor. Please note that the rooms on this floor have balconies with walls that may partially obstruct the view. I would recommend a room on the first floor with a full view as we have bothfull and partial views. We look forward to welcoming you back!Best regards,The Guest Relations Team

5 out of 5

by A verified traveler

Posted 14 Aug 2024

Place was amazing for our kids, 2 and 5. They absolutely loved it!!! It was a great spot and of our 14 days overseas their breakfast offering was the MOST EPIC!! So delicious! Super impressed. Loved our stay!!

Comment from Hotel Management

2 Oct 2024 by Guest Services Manager, Hotel Management

Dear Corin,Thank you so much for your wonderful feedback! We're thrilled to hear that your children loved their stay and that our breakfast offering was a highlight of your trip. It’s great to know we left a lasting impression during your overseas adventure. We hope to welcome you and your family back for more epic moments soon!Best regards,The Guest Relations Team

4 out of 5

by A verified traveler

Not up to usual high standards

Posted 11 Aug 2024 on Hotels

We are regulars at The Grove and love it there, but the dinner service (outside the lounge) was dreadful last night. Lack of attentiveness, no proactivity, incredibly slow, etc. At £750 a night in a 5* hotel, that’s just not acceptable. Everything else was great, as usual.

5 out of 5

by A verified traveler

Amazing Anniversary Stay

Posted 31 Jul 2024 on Hotels

It was our 24th wedding anniversary & this was addressed by us being given an early check in (requested some time before) & a slightly later check out as we had a morning spa treatment. We were given a bottle of champagne & chocolates in our room & the staff were all thoroughly assertive, kind & helpful. A few months prior to our stay we had a phonecall to ask if the a customer Relations Team could help with anything during our stay & a few days before our stay we had a watts app message asking the same thing & responded to any messages almost immediately so the service was impeccable. Every part of the hotel was spotless clean, well sign posted & 5 star. The ‘Feast on Cloud 9’ was a lovely experience as was the pop up restaurant Skewd. The walled garden & outside pool & beach was amazing especially as we had fantastic weather. If we could afford it I would love to stay again & would highly recommend it to others!