Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
It was all good! I would highly recommend this property because it has an attached restaurant, and service from both venues was excellent
Comment from Hotel Management
12 Dec 2024 by David Connolly, Hotel Management
Dear Theresa, Thank you for your great review. I am glad to see that you enjoyed your stay. Our goal is to meet & exceed our guest's expectations'. We are looking forward to your next visit.
by A verified traveler
Posted 3 Dec 2024
All of the staff were kindly accommodating. I am using a walker temporarily, and the maids delivered the breakfast from the lobby to my room my room every morning, with toasted bagels and all the extras.I extended my stay because I am waiting for the closing for a house that I am buying in Waterville, and would stay longer, but all rooms are booked ahead because repair crews are staying here following a major power outage nearby. The staff at the attached Governor's Restaurant have also treated me like family. My extended family has used both properties for years; this is the first time that I have been a Fireside Inn guest... and I'm a forever fan!!!.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by David Connolly, Hotel Management
Dear Kathleen, Thank you for your positive review. I am glad to see that you enjoyed your stay. Our goal is to meet & exceed our guest's expectations'. We are looking forward to your next visit.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by David Connolly, Hotel Management
Dear Stephen, Thank you for your positive review. I am glad to see that you enjoyed your stay. Our goal is to meet & exceed our guest's expectations'. We are looking forward to your next visit.
by A verified traveler
Posted 11 Nov 2024
The service was very prompt, competent, and friendly. The room was clean and well equipped. The property is older and while the bathroom was recently renovated, it's clear that the building could use some general TLC. The location is convenient (off the interstate highway) but in a strip mall, convenient for driving into town and to Colby but does require getting in and out of a busy mall road.
Comment from Hotel Management
13 Nov 2024 by David Connolly, Hotel Management
Dear Bonnie, Thank-you for you for taking the time to review our hotel. Our hotel is an older building; we first opened in 1964. We work hard to keep the hotel up to date and clean. We have ongoing projects that are intended to keep the old place feeling alive and vibrant. During the busy Summer & Fall months we do have to place some of those projects on hold, so you might miss some of the improvements. I do hope that you will notice a few of those upgrades the next time you visit.
by A verified traveler
Posted 3 Nov 2024
Upon check in the lady at the front desk was let’s say NOT so nice! She seemed like she was mad at the world!
Comment from Hotel Management
3 Nov 2024 by David Connolly, Hotel Management
Dear Dawn, I was disappointed to hear you had an unpleasant experience when you cheeked into the hotel. We take a great deal of pride in welcoming all of our guests with warm and friendly service. I will speak with the Front Desk Associates form that evening's shift; I will remind them that friendly, courteous service is the core of our hotel's mission. I hope that you will give us another chance to provide you with a friendly and enjoyable stay.Sincerely,David ConnollyAssistant General ManagerFireside Inn & Suites
by A verified traveler
Posted 28 Oct 2024
We enjoyed the restaurant next door for breakfast. Staff at hotel was helpful and friendly. Stay was enjoyable.
Comment from Hotel Management
31 Oct 2024 by David Connolly, Hotel Management
Dear Delynn, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay. It is our goal to meet and exceed our guest's expectations. We hope to see you again!
by A verified traveler
Posted 25 Oct 2024
Stayed one night, older property but extremely well maintained and clean. Staff were friendly and location was great. Beds extremely comfortable, extra pillows and blanket in the room be which is a bonus.
Comment from Hotel Management
26 Oct 2024 by David Connolly, Hotel Management
Dear Michele, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay. I am happy to read that you found our hotel clean & our associates friendly. I am also pleased to hear that you loved our beds and bedding. It is our goal to meet and exceed our guest's expectations. We hope to see you again!
by A verified traveler
Posted 20 Oct 2024
We would come back! We had really loud neighbors but that is nothing that the hotel can do about it.
Comment from Hotel Management
21 Oct 2024 by Rachel, Hotel Management
I am glad to hear you had a wonderful time. I'm sorry to hear about your neighbors. Next time, let us know. We have quiet time starting at 9 P. M. Hope to see you again.
by A verified traveler
Posted 19 Oct 2024
The room had a fireplace that gave my family a nice cozy night sleep
Comment from Hotel Management
20 Oct 2024 by David Connolly, Hotel Management
Dear Nicholas, Thank you for your great review. I am glad to see that you enjoyed the fireplace in your room.. Our goal is to meet & exceed our guest's expectations'. We are looking forward to your next visit.
