Ratings based on 849 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Room was quite nice and well maintained, cups and kitchen tools were dirty which was kind of a bummer as I arrived at dinner time and had to clean things.
Staff were helpful in bringing me a second kettle as the ones in the room needed a deep clean.
Beautiful views
Comment from Hotel Management
21 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good afternoon Nada ...I hope this note finds you well.Thank you for taking the time to leave a rating along with a review.Your time is appreciated !I have addressed the operational concern regarding the housekeeping lack of attention to detail. I do apologize for that.I will be sure to share your comments with The CML Team.Please let us know if we can help with anything the future.Kind regards,
by A verified traveler
Posted 15 Nov 2024
The only thing that was a downer was no tv.
Comment from Hotel Management
15 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning Norm ...I hope this note finds you well.Thank you very much for taking the time to leave a rating along with a review.Your time is appreciated.I will be sure to share your comments with The CML Team.Please let us know if we can help with anything in the future.Kind regards,
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning ...I hope this note finds you well.Thank you very much for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The CML Team.Please let us know if we can help with anything in the future.Kind regards,
by A verified traveler
Posted 14 Nov 2024
Great, little hotel with beautiful rooms.
Comment from Hotel Management
14 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning Melanie ...I hope this note finds you well.Thank you for taking the time to leave a rating along with a review.Your time is appreciated.I will be sure to share your comments with The CML Team.Please let us know if we can help with anything in the future.Kind regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning Carey ...I hope this note finds you well.Thank you for taking the time to leave a rating.It is appreciated.I will be sure to share your comments with The CML Team.Please let us know if we can help with anything in the future.Kind regards,
by A verified traveler
Posted 11 Nov 2024
We took a look at the room and left immediately, it was extremely dated and dirty. Floor tiles were loose and not fitted propery and floor had not been washed properly. Pictures on the web did not look anything like room. Room looked like it was last updated in 1970. We left, drove back to Pincher Creek and got a room at a decent hotel. Did not and would not stay here, EVER!
Comment from Hotel Management
13 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning Rob ...I hope this note finds you well.I am disappointed to hear about your experience at CML.That is not the standard we expect the team uphold.All concerns have been addressed directly with the housekeeping dept.If you would like to discuss your experience further, I would welcome the opportunity to chat personally.Regards,
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning Brian ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The CML Team.Please let us know if we can help with anything in the future.Kind regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Mackenzie, Hotel Management
Thank you for your review! Glad you enjoyed your stay
by A verified traveler
Posted 4 Nov 2024
Loved my stay at Crandell. Yes, the rooms are on the small side, yes the deck needs to be painted, yes it’s not the most soundproof hotel, none of that bothered me. I knew that I was going to be staying in the off season so there were less people staying at the lodge and I didn’t have to worry about too much noise, there was always parking and I was always able to get a seat at the three restaurants that are still open this time of year (2 at Kilmorey across the street and the Italian restaurant 3 blocks away at Glacier Suites). I also didn’t have to fight for parking spots at the local popular trailheads.
Things I loved about Crandell Mountain Lodge and why I would definitely stay there again:
- Because you check in at Kilmorey across the street, there is no lobby or people to watch you come and go. It’s an apartment style lodge built in the 40s and, other than the other guests coming and going staying in your section, you may not see anyone else. It feels more like a private living space.
- Location was awesome.
- The pub and lamppost restaurant are right across the street and have very good food. The bison blue cheese burger and the chicken pot pie was the best pot pie I’ve ever had.
- Appreciated the little things like some great caffeine free options for tea along with the traditional in room caffeinated tea and coffee choices.
- the soak tub for my salt bath after a long hike.
- no tv but WiFi worked great so I could stream without issues.
Comment from Hotel Management
5 Nov 2024 by Michael S // Area General Manager, Hotel Management
Good morning Drashell ...I hope this note finds you well.Thank you for taking the time to leave a rating along with a review.Your time is appreciated.I will be sure to share your comments with The CML Team.Please be sure to let us know if we can help with anything in the future.Kind regards,
by A verified traveler
Posted 31 Oct 2024
Stayed in a nicely renovated room with good amenities. Comfortable and clean.
Blew a breaker one morning, no breaker panel in the room. Hotel staff couldn’t reach the maintenance crew. Mildly irritating as it meant using extension cords for some basic things like making coffee. I hate to complain, but doing without electrical outlets for 3 days of stay is frustrating when it takes all of 2 seconds to flip a breaker back on.
P.S. - Parking lines would be nice. Had to load from the street because 3 vehicles were using 5 spots.
Comment from Hotel Management
31 Oct 2024 by Michael S // Area General Manager, Hotel Management
Good morning Peter ...I hope this note finds you well.Thank you for taking the time to leave a rating along with a review.Your time is appreciated.I will be sure to share you comments with The CML Team.Please be assured I have already addressed your operational concerns with Guest Services, as well as the engineering dept. I fully agree ... 2 seconds to flip a breaker. Parking Lines will be added as well.Please let us know if we can help with anything in the future.Kind regards,
