Ratings based on 249 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
The bed was too soft, not supporting my back
Comment from Hotel Management
14 Jan 2025 by Jessica, Hotel Management
Dear Mecky, We would like to thank you for taking the time to complete our online survey about your stay with us. Your dissatisfaction with the property has been shared with the proper team members for consideration. Your input helps us in our efforts to provide excellent service. Thank you so much for your business and we look forward to better serving you in the future.
by A verified traveler
Posted 10 Jan 2025
It's a nicer hotels, staffs really friendly. Will book this hostel again
Comment from Hotel Management
10 Jan 2025 by Jessica, Hotel Management
Dear Ying, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler from Webster
Posted 8 Jan 2025
We loved our stay. Most comfiest bed Ive ever slept in. The complimentary breakfast was so nice.
Comment from Hotel Management
10 Jan 2025 by Jess, Hotel Management
Dear Amy, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Jess, Hotel Management
Dear Dorothy, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 1 Jan 2025
Woodys bar and grille is very nice to go to eat while its inside of hotel
Comment from Hotel Management
2 Jan 2025 by Jess, Hotel Management
Dear Kristy, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 1 Jan 2025
The room was amazing! It had everything you would need. We upgraded to the suite because we had another couple staying there as well and we needed a room big enough for the four of us to hang out. The room had a couch and a table with four chairs, so there was plenty of room. There was also a microwave, small refrigerator and a bar area. The shower was amazing!! The bed was very comfortable. All around this was a great hotel and that says a lot from me because I am a hotel snob! In fact, we already booked our stay for next year.
Comment from Hotel Management
2 Jan 2025 by Jess, Hotel Management
Dear Cathrine, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 23 Dec 2024
Everything was clean.
Comment from Hotel Management
23 Dec 2024 by Jess, Hotel Management
Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Jess, Hotel Management
Dear Marilyn, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 22 Dec 2024
We had a very nice stay while we were in Waterloo. Would recommend this location.
Comment from Hotel Management
23 Dec 2024 by Jess, Hotel Management
Dear Charles, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
by A verified traveler
Posted 22 Dec 2024
The Lux was conveniently located, beautiful decor, clean and friendly staff. The breakfast that was included was a nice variety in a very nice dining area.
Comment from Hotel Management
23 Dec 2024 by Jess, Hotel Management
Dear Kathy, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
