Ratings based on 644 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
by A verified traveler
Posted 30 Jul 2024 on Hotels
Don’t stay here. When we arrived the parking lot was filled with people loitering around and had a sketchy feel to it. We got to the room and it was not terrible, not the best but we soon realized that the door did not lock at all. The only good thing was that the front desk person was kind enough to offer an upgraded room, but we settled on leaving instead because it felt super sketchy.
Comment from Hotel Management
1 Aug 2024 by Brand Experience Team, Hotel Management
Hi Traveler, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Natalie #team6
by A verified traveler
Posted 26 Jul 2024
I didn't like the fact that they allow others besides housekeeping to come into your room
Comment from Hotel Management
29 Jul 2024 by Brand Experience Team, Hotel Management
Hi ShaQwanda, Thank you for taking the time to share your feedback with us. Your comments are highly valued, and we are genuinely sorry to learn that your recent experience was not as positive as we would have liked.Your comments help us identify areas for improvement, and we are committed to using them constructively. If there are specific details about your stay that you believe we could have handled better, please do not hesitate to reach out to us to further discuss your experience.Natalie #Team6
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Brand Experience Team, Hotel Management
Hi Joanna,Thank you for positively rating your stay!Lilith#Team6
by A verified traveler
Posted 7 Jul 2024
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Brand Experience Team, Hotel Management
Hi Kristen,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 15 Jun 2024
Do not stay here. So many issues I don’t know where to start.
There was NO shower curtain. One towel. Well, 1 washcloth, 1 hand towel, and 1 shower towel. Pool is closed. Greeted by a man smoking a clove at the front door in pajamas. Several people just hanging around the entrance, most looked homeless and/or on drugs. No elevator, we were on the second floor. I was walking barefoot in the room and leaving clean spots behind. Gum washed into the sheet. Blood splatter on the ceiling!!! Room is bogged out with smoke( not just cigarette smoke)and my two children were with me. The entire floor was nonsmoking but as we left it was like walking through fog down the hall. I bet I could get any number of drugs, or a hooker if I had knocked on some doors. I had a very foul smelling man follow me out down the hall when I went to get something from my car. The tub was a mess with scrapes. Food on the comforter. Mascara on the pillow case. Long brown hair on the washcloth. (We are blondes) A crucifix left on the top of the headboard. The remote only had one battery. The internet was spotty at best.
My husband was with us but he can’t do anything against a gun or a shooting in the next room and a stray bullet hitting one of my children.
I apologize if this is a bit all over the place, I just keep remembering more. This was an awful experience and my family and I have made light of it BUT REALLY, do not book there. We left after an hour. I did not feel my family was safe at all.
Comment from Hotel Management
27 Jun 2024 by Brand Experience Team , Hotel Management
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6
by A verified traveler
Posted 12 Jun 2024
When we showed up there was guys drinking in the parking lot, there were people in a car smoking weed, and on the other side of the building too. Took a while to get the lady to come to check us in I think she was outside. The room was non smoking but smelled like someone was smoking in jt for a long time. The fridge was really working, and floor was covered in dust and dirt, there was dust bunnies all along the popcorn ceiling. We immediately left and got a new hotel. Bc my wife didn’t feel safe.
Comment from Hotel Management
13 Jun 2024 by Brand Experience Team, Hotel Management
Hi Shannon, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
by A verified traveler
Posted 8 Jun 2024
When we first arrived at the hotel our rooms door is broken, the room smelled of stale alcohol, dead bugs were on the floors. We then were told that despite the website saying there was free breakfast, a pool, and free wifi. They didn't have ANY of those things. The pool was completely drained of water. When we asked for extra pillows and soap. They said they were out of both. And around midnight while we were sleeping a man opened our door stating there must have been a mix up in the system and then left. We will NOT be staying again.
Comment from Hotel Management
10 Jun 2024 by Brand Experience Team, Hotel Management
Hi Lonny, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Brand Experience Team , Hotel Management
Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6
