Ratings based on 277 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Was no where to easily pull up to unload/ask a quick question, before having to figuring out how to get to their designed park garage; that was quite the hike with all our luggage. Toilet flushed poorly; the walls are thin, parents could hear another couple, in the next room, at it, in the middle of the night. Indicated 24 hour reception, however, my husband went out for a night walk, but was not able to get back in until the hotel unlocked at 7 am! The parking garage lift, though working the first day, did not work; had to carry luggage up 4 flight of stairs!
by A verified traveler
Posted 18 Oct 2024
Really enjoyed our stay. Hotel a little tired may need a refresh but the rooms are very clean and very big especially for Europe. Everything was workable and good. Hotel staff was very nice and they had a great bar and fabulous breakfast. Walking distance to House of Waterford, right on the water and walking to many shops, restaurants and bars.
by A verified traveler
Posted 13 Oct 2024
Very convenient with everything that is needed
by A verified traveler
Posted 5 Oct 2024
What a beautiful trip! This was our first stop in Ireland and it was amazing! Hotel was great, all the locals were so welcoming and friendly! We will definitely be back
by A verified traveler
Posted 18 Sep 2024
First of all the check in is very late in the day. 4pm - which is very inconvenient when you’ve had a long journey and just want to get changed and relax
The hotel is advertised as having parking but there was no information about this and nothing obvious as you drive around the building. I parked in a nearby pay and display in the end. It turned out that the parking is in an Aldi car park up the hill and you can get your ticket validated for free parking. Why not tell people this in the confirmation emails??
As I couldn’t check in I chose to avail myself of the gym and pool. For this hotel to call itself and spa a leisure centre is almost misrepresentation. The “spa” is not exclusive to the hotel but I cannot believe any right-minded person would pay to visit it or be a member. The changing rooms smelled and there was hair all around one of the sinks. The gym equipment looked fairly up to date but it has a general feeling of being run down. The pool was good, but the jacuzzi was out of order.
The reception area is well presented and the front desk staff polite and helpful.
However, as soon as you go through the doors to the warren of corridors leading to the rooms, it is like entering a time warp and coming out into the 70s. The decor is dated and even worse in the room with scratched/peeling wallpaper and wooden architrave and wardrobe areas that would be at home in a youth hostel.
There was no net curtain and my window opened directly onto a road. I
by A verified traveler
Posted 8 Sep 2024
It was very quiet and had a spectacular view
by A verified traveler
Posted 5 Sep 2024
the hotel is wonderful
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 2 Sep 2024 on Hotels
by A verified traveler
Posted 28 Aug 2024
We booked rooms at this hotel because it advertised air conditioning. Turns out only half the hotel has air conditioning and you have to request rooms with air conditioning in advance. (Not sure how we were supposed to know that.)
When we asked, they were out of rooms with air conditioning. They moved us to first floor and gave us an extra fan but didn't get much sleep from noise outside given the window was open.
