Ratings based on 99 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2023 on Hotels
by A verified traveler
Posted 27 Jul 2023
by A verified traveler
Posted 25 Sep 2022 on Hotels
by A verified traveler
Posted 23 Sep 2022 on Ebookers
Although I didn't ultimately stay at Hazelbrook, I would like to commend the manager, Graham, for his professionalism & resilience, in twice finding alternative accommodation when it proved not to be possible for me to stay there, then understanding when my own plans changed at the last moment. This was a most impressive example of excellent customer service in challenging circumstances.
by A verified traveler
Posted 23 Sep 2022
They contacted me 4 days before my arrival date to say that the location to stay changed, they when I arrived no one seemed to know about my reservation, I drove back to the B&B and the host said that he was mad about the situation but there was no room for me. Expedia never answered me either. At least they arranged to find another location to stay at night, it was under construction building but at least a place to sleep, this was the worst experience for sure.
by A verified traveler
Posted 17 Sep 2022 on Hotels
Booked for college as i only had 2 weeks and when i received a call confirmation i realised that it was for a different BnB, which i had been moved to without notice or permission.
by A verified traveler
Posted 9 Sep 2022 on Hotels
by A verified traveler
Posted 3 Sep 2022
The property was a bit worn, but clean and comfortable as well as close to downtown Waterford. A nice and affordable choice.
by A verified traveler
Posted 23 Aug 2022 on Hotels
The host was gracious and accommodating though we were surprised to find they only accepted cash payment. The room itself was quite small, and modestly outfitted. Bedding was stained and threadbare, no toiletry amenities, and shower was in poor condition. The room appeared “cleaned”, but bed/pillows were worn and rather uncomfortable (not to mention the stains on linens that were off putting).
by A verified traveler
Posted 21 Aug 2022 on Hotels
