Ratings based on 68 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
The staff get 12 out 10. Choice of different items in buffet are amazing.
This is a 4* and they had king prawns on dinner menu on 21st december with the lower rates before Christmas. We are writing this review from a 5* hotel in malindi owned by a large italian chain on christmas eve and there is no dreams of having prawns on menu.
Hands down an amazing experience.
Only downside is the general cleanliness. The loos near the pool stink really bad
by A verified traveler
Posted 11 Dec 2024
Turtle Bay Beach Resort appears to have had some upgrades since our last visit in 2023. There is fresh paint in many places, the ping pong table has been restored and new paddles are available to use.
The food remains good, though not exceptional and there is sufficient variety for most tastes.
The all-inclusive alcoholic drinks remain dismal due to the use of bottom end ultra-cheap alcohol requiring the consumption of multiple drinks to better enjoy your vacation. This is despite asking for stronger drinks time and time again. End result, a full belly of juice and not as much relaxation as desired.
The only other downside remains the "available" WiFi. I walked all the common areas one day and tested the WiFi download speeds. This included poolside, up at reception, in our room. I'm sorry to report that there was no location that had a download speed in excess of 1mb/second, many locations such as our room had no WiFi whatsoever.
In this modern era, this is unacceptable for guests who want to stream a movie at night for their kids. Turtle Bay, it's time to spend the money to upgrade your internet service!! We were pulling a strong signal in our room from nearby Medina Palms resort and no signal from Turtle Bay!
Overall, Turtle Bay remains a reliable location to relax and not worry about added fees, but it remains in need of upgrades to remain competitive. Cheaper prices will only go so far before the lack of quality becomes more important than the savings.
Tom
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 15 Nov 2024
This is our second time visiting Turtle Bay. We like the staff and their dedication to the environment and community. However the rooms are in need of updating mattresses, bathroom and decorations.
Also the music is played late into the night til 12:00am.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 4 Sep 2024 on Hotels
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Guest L36
Posted 18 Mar 2024 on HotelsAir conditioning didn’t work, the food was very average, bed was very uncomfortable, the room was firstly when I arrived. The staff we’re constantly trying to over charge.
Overall a bad experience
by A verified traveler
Posted 6 Mar 2024
The staff are what make the place. They will go above and beyond for you! It’s also beautiful! The rooms are clean and quiet. Not the fanciest hotel in the world but comfortable and comforting. Nothing left to be desired.