Ratings based on 979 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very helpful staff explaining the extra destination charges and how to make sure it’s used. Great location and nice room. A/c slightly noisy but ok .
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by manager, Hotel Management
Dear Roslyn, Thank you for staying with us and taking the time to post your rating. We are pleased to know that we exceeded your expectations. One of our core values is anticipating our guests' needs, whether big or small, with a thoughtful approach to service and design. It was an honor to be a part of making your stay so memorable, and we hope you will make the Washington Marriott at Metro Center your home away from home whenever your travels bring you to our city. We look forward to your next visit!Kindest Regards,Leadership Team at Washington Marriott Metro Center
by A verified traveler
Posted 22 Nov 2024
Beautiful hotel walking distance to many restaurants, The White house and Capital
by A verified traveler
Posted 6 Nov 2024
No Walking kiosk map
by A verified traveler
Posted 6 Nov 2024
Service
Comment from Hotel Management
6 Nov 2024 by Leadership Team, Hotel Management
Dear Wayne,Thank you for sharing your generous review. We strive to relieve stressors and anticipate our guests' needs so they are free to retreat, recharge, and refocus. Thank you very much for mentioning how well our associates took care of you. We hope to welcome you back to Washington Marriott at Metro Center again soon.Kindest Regards,Leadership Team at Washington Marriott Metro Center
by A verified traveler
Posted 28 Oct 2024
The staff was extremely friendly that was a plus however a 50 dollar destination fee was a surprise. With the destination fee came vouchers, which were unavailable to claim during our stay. The room was clean and nice, but was very noisy, we had no conditioner in the shower which was disappointing. The parking was 70 dollars, but right next door it was 12 dollars. I feel like nonstop fees were a problem, and lacking the basic necessities that a lower end hotel would have included. Bottom line, clean place, friendly staff, very overpriced for what your actually getting
Comment from Hotel Management
28 Oct 2024 by Leadership Team, Hotel Management
Dear Mike,We are delighted you enjoyed our refreshing accommodations and inspiring service. Thank you for providing feedback about our fees; we apologize for any inconvenience this caused you. We have a curiosity about the future and optimism that it can be made better, and we always appreciate valuable comments from our guests. We will share your comments with our team, and we hope to welcome you back whenever you return to the D.C. area. Kindest Regards,Leadership Team at Washington Marriott Metro Center
by A verified traveler
Posted 23 Oct 2024
Excellent location
Comment from Hotel Management
25 Oct 2024 by Leadership Team, Hotel Management
Dear Jodi, Thank you for choosing Washington Marriott at Metro Center. Marriott properties are designed to be inviting and exciting so our guests can stay inspired. We are delighted our ideal location was perfect for your visit, and we hope to welcome you back whenever your travels bring you this way.Kindest Regards,Leadership Team at Washington Marriott Metro Center
by A verified traveler from Monterey Park
Posted 23 Oct 2024
Great location. Friendly staff.
by A verified traveler
Posted 21 Oct 2024
Clean hotel in a great location. Helpful and friendly staff.
Comment from Hotel Management
21 Oct 2024 by Leadership Team, Hotel Management
Dear William,Thank you for choosing Washington Marriott at Metro Center. Our thoughtful spaces, enriching experiences, and elevated service come together as part of our commitment to restorative travel. We are delighted you enjoyed our fresh property and attentive associates. We hope to welcome you back for another fulfilling stay whenever you return to the D.C. area. Kindest Regards,Leadership Team at Washington Marriott Metro Center
by A verified traveler
Posted 18 Oct 2024
Extra feee added onto 65.00 parking made it $100.00 a night for parking. Pool was cold , no directions of where pool was located. Restaurant had good food but service to refill drinks was lacking. No fan in the bathroom in the room.
Comment from Hotel Management
18 Oct 2024 by Leadership Team, Hotel Management
Dear Amy,Thank you for choosing us and for taking the time to evaluate your stay. We are sorry that we did not provide a seamless experience and appreciate your feedback regarding our amenities and additional fees. We have a curiosity about the future and optimism that it can be made better, and we always appreciate valuable comments from our guests. It was a pleasure to serve you, and we hope you will stay with us again on your next visit to the area.Kindest Regards,Leadership Team at Washington Marriott Metro Center
