Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newport
Posted 16 Nov 2024
Excellent staff, The room was very clean with a nice view. Was a great place for a very large convention.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Jeffery,Thank you for your kind words! We're delighted to hear you had a great experience. It's also fantastic to know that our venue worked well for your large convention. We take pride in making sure events run smoothly and guests feel comfortable. It would be a pleasure to welcome you back to Washington Hilton soon for another great stay!Sincerely,Washington Hilton Management Team
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Room was nice and bathroom as well. Food was wonderful. Breakfast is superior to most hotels. Smoked salmon, cage free eggs, options of turkey or pork sausage, smoothies, blintzes amongst many other delicious options. View looked nice as well.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Melissa,From our tasty food to our wonderful accommodations, we are thrilled to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Washington Hilton Management Team
by A verified traveler
Posted 11 Nov 2024
I like
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Tara,On behalf of the Washington Hilton team, thank you for staying with us and for your review. We are pleased to hear you genuinely enjoyed your visit, and we hope you were able to experience the museums, dining hot spots, and eclectic mix of boutiques within walking distance of our building. We hope to welcome you back the next time you are in Washington, DC!Sincerely,Washington Hilton Management Team
by A verified traveler
Posted 10 Nov 2024
We encountered unprofessional and disappointing treatment during our stay at this property, and I’m sad to say that it falls far below the standard expected of a “Washington Hilton.”
To start, we faced an inconvenience with parking. Despite paying a premium rate for the night, the hotel parking lot was overbooked, forcing us to park in an offsite garage. Though this wouldn’t have prompted me to file a complaint, the overall lack of professionalism and unsafe environment from the staff did.
We were four young women, who were aggressively yelled at, presented with physical signs of aggression, and our items thrown onto cart by baggage attendant Abdul. He forced my friends to tip him, even presenting his cash app, when they politely hinted that they wished not to by stating they didn't have cash.
To make matters worse, when I tried to notify the hotel staff, I was told by reception that there was no manager available and that I would need to speak with the cart attendants, as they operated in a separate area from reception. What is the point of having reception if not to handle guest issues? The only redeeming part of this experience was that cart manager Manuel was VERY HELPFUL and apologetic, he took me seriously as well as the traffic/safety attendant on stand by. I did later receive a call from Hilton but I still believe that unsafe experience from an employee warrants a review to aware parents, young and all women like me and my friends.
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 6 Nov 2024
No refrig, the toilet was constantly running all night…
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Tsu,Thank you for sharing your feedback with us. We understand how important a restful night is, and it’s disappointing to hear that we fell short. Please know that we are addressing these issues with our maintenance team to ensure they are resolved. We appreciate your feedback and hope you’ll consider giving us another chance to provide a more comfortable stay in the future.Sincerely,Washington Hilton Management Team
by A verified traveler
Posted 5 Nov 2024
DC is my second Hometown. I visit often, I will be back in the New Year.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Gina,Thank you for considering us during your visits to your second hometown! We’re delighted to be a part of your stays and look forward to welcoming you back.Sincerely,Washington Hilton Management Team
by A verified traveler
Posted 4 Nov 2024
