Ratings based on 475 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by JA, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 18 Nov 2024
This property was very good. My room was clean, comfortable and the staff were polite. I would stay here again.
Comment from Hotel Management
19 Nov 2024 by AJ, Hotel Management
Thank you kindly for your time and feedback. We appreciate and will share your comments with the team!
by A verified traveler
Posted 14 Nov 2024
My second time at this hotel. Everything about it satisfies me. Specially the customer service with the front desk. I will always indicate to people I know. Very much satisfied.
Comment from Hotel Management
15 Nov 2024 by JA, Hotel Management
Thank you kindly for your time and feedback. We appreciate and will share your comments with the team!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by JA, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by JA, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 2 Nov 2024
Dated property. Carpeting is stained both in the hallways and the rooms. Terrible shower curtains. Fridge was “plopped” on the floor with no thought. I’d rather not have one. Lighting in rooms is terrible. Housekeeping and bar staff were great!
Comment from Hotel Management
3 Nov 2024 by FG, Hotel Management
I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. I will address the concerns to our Executive team members.Thank you.Sincerely,
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by JA, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by JA, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 20 Oct 2024
We checked in and there was no room available however we received a text and an email that the room was fine and when we checked in the desk, person and manager proceeded to give us a letter stating that it was Expedia‘s fault that the reservation was screwed up and they turned off their system and somehow You still booked the room… They were not the least bit interested in helping us find an alternate room. I don’t know if I’ve been charged for this room or not and it completely screwed things up and I missed a dinner reservation with family that I have not seen in about a year . This is completely unacceptable. Please call me at 14109823640
Comment from Hotel Management
20 Oct 2024 by Julie Almonte, Hotel Management
Dear Robert,Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience you faced during your check-in process. It’s concerning to hear about the miscommunication regarding your reservation, and I understand how frustrating it must have been, especially missing a family dinner.I want to ensure we address this issue promptly. Please confirm whether you have been charged for the room, and I will investigate the situation with our team to find a resolution.I will give you a call at the number you provided, 14109823640, to discuss this further. Your experience matters to us, and I appreciate your patience as we work to resolve it.Best regards,Julie Almonte
by A verified traveler
Posted 17 Oct 2024
Receptionist his name is jöne (freez hair ) ohhh not understand any your question and not happy to solve your problem … he said much times this word “this is not ma problem try by your self “ Even i have video but i don't want judge him his hotel by his behave thats why am silent
Comment from Hotel Management
18 Oct 2024 by JA, Hotel Management
Thank you kindly for your time and feedback. We appreciate and will share your comments with the team!
