Ratings based on 976 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Room was dirty
Comment from Hotel Management
23 Sep 2024 by RRI 3634 GM, Hotel Management
Savannah, thank you for your response.
by A verified traveler
Posted 15 Sep 2024
When we checked in, the first 2 rooms were not touched by the housekeepers and then our 3rd room was fine. I did speak to the front desk attendant about it and she was very polite and helpful with the situation. I appreciate her so much
Comment from Hotel Management
16 Sep 2024 by RRI 3634 GM, Hotel Management
Logan,Thank you for your comments. I apologize for the inconvenience.
by A verified traveler
Posted 3 Sep 2024
First, I would like to say that Darlene and the other girl who worked at the front desk were phenomenal! Darlene granted us an early check in and the other receptionist allowed for a late check out. Both were kind and efficient.
When we entered the room the bed was covered with pet hair. We requested that the bedding be changed. Brenda, who came to the room to change the bedding was not friendly, and made me uncomfortable because it seemed that she was bothered about having to change the bed.
We were kept awake until 4am with sketchy people outside being extremely loud and walking past our room door.
We will not be staying there again.
Comment from Hotel Management
3 Sep 2024 by RRI 3634 GM, Hotel Management
Danielle,Thank you for your comments. I will share them with Darlene and Shania. I apologize for the noise from other guests.
by A verified traveler
Posted 2 Sep 2024
Although it was a non smoking facility, the room smelled of cigarettes. Management can probably do a better job restricting smoking in their rooms.
Comment from Hotel Management
3 Sep 2024 by RRI 3634 GM, Hotel Management
Hi Adham,Thank you.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by RRI 3634 GM, Hotel Management
Hi Andrew,Thank you!
by A verified traveler
Posted 29 Aug 2024
The room had a terrible odor--not sure if it came through the air conditioner or just from the filthy microwave. Bathroom was reasonably clean.
Comment from Hotel Management
30 Aug 2024 by RRI 3634 GM, Hotel Management
Hi Sarah,I am sorry we did not meet your expectations during your last stay. We attempt to provide all of our guests with a clean, comfortable and affordable lodging. I apologize for not doing so.
by A verified traveler
Posted 27 Aug 2024
Front desk guy was awesome. It was clean but you can tell there's been smoking in the room at some point. Also the ac smells a little damp when it first kicks on. Definitely worth what I paid.
Comment from Hotel Management
28 Aug 2024 by RRI 3634 GM, Hotel Management
Hi Jennifer,Thank you! I will share your comments with Tom.
by A verified traveler
Posted 22 Aug 2024
The staff was not welcoming or nice. The staff then sent us to a room that was already occupied. I had to go back and check in again. The staff member made it as though it was my problem. The room was fine however the smell in the hallways was less than desirable.
Comment from Hotel Management
22 Aug 2024 by RRI 3634 GM, Hotel Management
Carlos,I apologize for the issues during your last stay. I will address them with my staff.Thank you,
by A verified traveler
Posted 11 Aug 2024
Good
Comment from Hotel Management
12 Aug 2024 by RRI 3634 GM, Hotel Management
Hi Samant,Thank you!
by A verified traveler from Hacienda Heights
Posted 9 Aug 2024
Front office staff very helpful.
Good location.
Comment from Hotel Management
9 Aug 2024 by RRI 3634 GM, Hotel Management
Hi Mary Ellen,Thank you!
