Ratings based on 454 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2023
by A verified traveler
Posted 28 Jun 2022
It doesn't matter how much you are saving. Go anywhere else. This is a housing building.
by A verified traveler
Posted 17 Jan 2022
the receptionist was rude, i called the front desk , they did not pick up the phone i had to go downstairs and asked for towels there were 6 of us and they had 2 towels the sofa bed had no linens or pillows that room had no light i had to request a lamp , i was not inform that i had to pay for parking , i had to pay cash , room was dirty the rug was gross , will never stay in this place ever
Comment from Hotel Management
20 Jan 2022 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback.
Sincerely,
General Manager Quality Inn and Suites
by A verified traveler
Posted 13 Jan 2022
Looks like a drug den and a lot of un identified people and bum in and out at the building lobby is smells like smoke
Comment from Hotel Management
20 Jan 2022 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback.
Sincerely,
General Manager Quality Inn and Suites
by A verified traveler
Posted 3 Jan 2022
The building is not in condition to be open. Walls are dirty, rugs in horrible condition, a weed smell around all the time, rooms really bad. Honestly this property should be closed until full renovation is made and a sanitary inspection is made
Comment from Hotel Management
20 Jan 2022 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback.
Sincerely,
General Manager Quality Inn and Suites
by A verified traveler
Posted 27 Dec 2021
WELL IT WAS ME A MY WIFE AND 3 KIDS AND WAS ONLY GIVEN 1 TOWEL AND 1 WASH CLOTH, AND WE PAID $285 AND I'VE REQUESTS FOR THEM TO REFUND ME HALF OF MY MONEY BACK, DAUGHTER AND WIFE SEEN MICE RUNNING FREELY. THIS PLACE IS THE WORST.
Comment from Hotel Management
20 Jan 2022 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback.
Sincerely,
General Manager Quality Inn and Suites
by A verified traveler
Posted 6 Dec 2021
by A verified traveler
HIGHLY DISSATISFIED
Posted 6 Dec 2021 on HotelsThis place is purely disgusting. Other than the woman who checked me in, the experience itself was simply horrid... The room the had me in was located behind the elevator (that seems to need service itself). every time the elevator moves it seemed to make this loud obnoxious noise that sounds like a humpback whale. Continually throughout the night... The bathroom shower head has mold growing, burn marks in the blankets, and it smells of death, decay, and drugs...Also, to add insult to injury, The free breakfast is literally a elementary school breakfast. They bagged an apple, granola bar and a muffin. I personally would never stay here again and would highly recommend anyone looking to stay at this property to find elsewhere.
Comment from Hotel Management
10 Dec 2021 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback.
Sincerely,
General Manager
Quality Inn and Suites
by A verified traveler
Posted 2 Dec 2021
Average
Comment from Hotel Management
10 Dec 2021 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
We appreciate you taking the time to provide us with a feedback about your stay. It appears that we failed to meet your expectations during your stay and for that we do apologize. The hotel is currently undergoing major renovations to serve you better. We hope you can come visit us in the future. Thank you again for your time and feedback.
Sincerely,
General Manager
Quality Inn and Suites
by A verified traveler
Posted 26 Nov 2021
Has always addressed any issues I had promptly
Comment from Hotel Management
26 Nov 2021 by Quality Inn and Suites New York Ave Washington DC, Hotel Management
Thank you for taking the time to share your experience with us, I am happy to hear that you enjoyed your stay. We very much appreciate and value your feedback and will share it with our team. Thank you for your good review and we look forward to welcoming you back again.
Sincerely,
General Manager
Quality Inn and Suites
