Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Excellent location and service, but not enough staff at Anthem Restaurant.
Be careful with the destination fees and food credits, it is very tricky
Comment from Hotel Management
30 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback.
by A verified traveler from Buffalo
Posted 26 Dec 2024
the lobby is great but the house cleaning service is terrible. not cleaned room even called ne told them I am leaving. Good thing was, when I returned and called then they sent some one right way to clean the room.
same thing happened with my kids room, next day. so no cleaning and every time excuse was, we may have left the privacy room sign.
first day even phone was not working, TV remore not working and on top when ordered food then half of the order was wrong.
Not good experience .
Comment from Hotel Management
27 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback. We will be sure to share you comments with our housekeeping manager and apologize for the inconvenience.
by A verified traveler from BOWIE
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 22 Dec 2024
Excellent staff
Comment from Hotel Management
23 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback!
by A verified traveler from Toronto
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 4 Dec 2024
This is my second time staying at this hotel, and I was so impressed the first time I decided to rebook for my husband and I’s mini “baby moon”. However, this time we were incredibly disappointed. The hotel itself was fine (with the exception of some dirty areas in our room), however, the front desk staff and valet staff were horrible. I was told 3 different things by the valet staff and none of the information was consistent. I was charged a random $100 fee and have yet to get my money back (this $100 is in addition the valet fee of $700 and $30 destination fee) - I paid in full when booking the hotel so my balance should have been $0 except for the 2 fees mentioned. When I called to confirm my booking the day before, the lady on the phone said “yeah, we have rooms” but refused to confirm my specific reservation which I thought was strange. Overall, we’re very unimpressed, especially for the price.
Comment from Hotel Management
5 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Dear Ashley,We appreciate your feedback and if you would like to discuss your comments in further detail, please contact me by dialing the hotel's main number.Sincerely,Anthony StewartFront Office Director
by A verified traveler from Temple
Posted 2 Dec 2024
Very nice staff and clean property
Comment from Hotel Management
2 Dec 2024 by Marriott Marquis, Washington, DC, Hotel Management
Thank you!
