Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Some of the gates to the campus where the hotel is located were closed. So there was only one gate access to the hotel. The room was cleaned only once in 3 days stay. This is unacceptable.
by A verified traveler
Posted 29 Dec 2024
Reserved a room with two beds paid for it but they don’t have a room with 2 beds. We traveled out of town came in late and struggling to get accommodated
by A verified traveler from New Orleans
Posted 16 Dec 2024
Unique in that it is on the Gallaudet University campus; has a shuttle from the metro stop; clean, friendly,
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
Thank you for the 5 out of 5. Hope to see you again.Regards,Andre
by A verified traveler
Posted 24 Nov 2024
Wed used the shuttle everyday. Very convenient connection to Union Station
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
The shuttle is very convenient. I am glad you were able to use it. It truly adds value to our guest stay. We hope to see you again soon.
by A verified traveler
Posted 21 Nov 2024
Hotel was empty and the staff was sleepy. Seems like it would be a great place when it is staffed for activity
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
Thank you for the feedback. Yes the hotel was pretty quite the days leading up to Thanksgiving. We would love to see you again in the future when we are busy say around the Cherry Blossoms
by A verified traveler
Posted 17 Nov 2024
Convenience to East Capital St. Is perfect, as is the hotel’s location near Union Mkt and many other eateries, we love staying on this quiet, safe campus!
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
You hit the nail on the head, we are super great location. We hope to see you again in the near future.
by A verified traveler from Willingboro
Posted 17 Nov 2024
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
I am terribly sorry that we were not able to meet your expectations. I would like to know where we went wrong so that we can improve.
by A verified traveler
Posted 10 Nov 2024
Friendly staff; clean property
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
Thank you for your kind words. We look foward to seeing you again soon.
by A verified traveler
Posted 30 Oct 2024
I booked a stay at Kellogg Hotel through Expedia and fully prepaid online. However, upon arrival, I was informed that the hotel was fully booked and was redirected to Hotel Nell. I was assured by Kellogg Hotel staff that my stay at Hotel Nell would be covered entirely by them. However, two days after my return, I noticed a charge from Hotel Nell on my account. I’ve reached out to both hotels multiple times, but the issue remains unresolved. Now, Kellogg Hotel claims the charge is my responsibility, contrary to their original promise. I feel misled and would like this issue addressed promptly.
Comment from Hotel Management
31 Oct 2024 by Andre, Hotel Management
Dear SakshiThank you for taking the time to share your experience, and I’m truly sorry for the inconvenience and frustration you faced during check-in. It’s certainly not the experience we want for our guests.Unfortunately, we discovered a communication issue between Expedia's booking system and ours, which led to reservations not showing up in our system. We understand that this situation is between our hotel and Expedia, but we recognize that it affected your stay significantly. Please be assured that our standard practice has been to ensure that no charges are made to guests whose reservations we couldn't honor due to this issue.Your feedback about the charges at Hotel Nell is concerning, and we want to investigate this thoroughly to make sure there’s clarity and resolution. To help us do so, would you please share the name of the staff member you spoke with at check-in? This information will allow us to look into the details of your case to ensure that our team handled it correctly.Thank you again for your patience, and we hope to make things right for you as quickly as possible
by A verified traveler
Posted 28 Oct 2024
We had a lovely stay! Our room was very nice and clean.
Comment from Hotel Management
17 Dec 2024 by Andre, Hotel Management
I am so glad to hear that you enjoyed your stay. We look foward to seeing you again soon.
