Ratings based on 58 Verified Reviews
4.3 Room cleanliness
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Fabulous location, centered in the popular Del Ray section of Alexandria. More of a boutique hotel than a more traditional stay, their model of close communication through technology worked well for us. All and all a welcoming and fun place to stay.
Comment from Hotel Management
9 Nov 2024 by Kasa Del Ray Alexandria, Hotel Management
Hello Sally, thank you for your excellent rating! Your feedback is incredibly valuable and inspires us to continue delivering exceptional stays. We're delighted that you enjoyed the fabulous location in the popular Del Ray section of Alexandria. Our tech-enabled communication model aims to provide a unique and enjoyable experience for our guests. We can't wait to welcome you back for another fun and welcoming stay at our property! Best regards, Team Kasa
by A verified traveler
Posted 9 Nov 2024
Unclean nice area but units aren’t fully cleaned
Comment from Hotel Management
9 Nov 2024 by Kasa Del Ray Alexandria, Hotel Management
Hi Jamir, we regret to hear about the cleanliness concern with the units during your stay. Your feedback is valuable to us, and we apologize for any inconvenience caused. We will promptly address this issue to enhance the guest experience. If you have additional feedback, please feel free to share. Sincerely, Team Kasa
by A verified traveler from Aventura
Posted 29 Oct 2024
Lovely place in a beautiful neighborhood, with plenty of restaurants and small stores. The place where the locals go. Our room just need a little love but was nice.
by A verified traveler
Posted 28 Oct 2024
I'm a senior and this new age tech doesn't work for me. There was no front desk and the virtual responses took forever. The room the environment the city itself was wonderful but i need face to face contact.
Comment from Hotel Management
5 Nov 2024 by Kasa Del Ray Alexandria, Hotel Management
Hi Maurice, We understand that the tech-based approach can feel challenging, especially when you're looking for face-to-face assistance. It’s truly important to us that all our guests feel supported and connected, and we’re sorry if our virtual system didn’t meet your expectations. We're glad to hear you enjoyed the room and the surrounding environment, and we appreciate your feedback as it helps us improve for all of our guests. Thank you for sharing your experience with us. Sincerely, Team Kasa
by A verified traveler
Posted 28 Oct 2024
Loved the neighborhood and great communication if we needed anything.
Comment from Hotel Management
3 Nov 2024 by Kasa Del Ray Alexandria, Hotel Management
Hi Aaron, thank you for your excellent rating! Your feedback is incredibly valuable to us and motivates us to maintain our commitment to delivering exceptional guest experiences at Kasa. It's wonderful to hear that you loved the neighborhood and appreciated our communication. We look forward to hosting you again for another fantastic stay. Your input is invaluable. Best regards, Team Kasa
by A verified traveler
Posted 25 Oct 2024
Great place to stay.
Comment from Hotel Management
27 Oct 2024 by Kasa Del Ray Alexandria, Hotel Management
Hello Paul, thank you for choosing us at Kasa. Your positive experience brightens our day, and we are excited to welcome you back for another fantastic stay. Best regards, Team Kasa
by A verified traveler from Fort Mill
Posted 19 Oct 2024
I liked the lively neighborhood around it. It was also pretty easy to drive into DC from there. It was good to have a kitchen, but there are restaurants downstairs too
Comment from Hotel Management
20 Oct 2024 by Kasa Del Ray Alexandria, Hotel Management
Hello Wendy, thank you for sharing your experience with us! We are delighted to hear that you enjoyed the vibrant neighborhood and the easy access to DC from our property. The presence of restaurants downstairs added convenience to your stay. Your feedback is truly valuable to us, and we look forward to hosting you again for another wonderful experience at Kasa. Best regards, Team Kasa
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Kasa Del Ray Alexandria, Hotel Management
Hi Donald, we appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
by A verified traveler
Posted 22 Sep 2024
The room was great. The registration was a nightmare and the support was terrible. Absolutely no human contact and the “robotic support” I received was condescending and of very little help. For example: we needed an extra blanket. Despite multiple requests NEVER got one. I have traveled all over the world and consider this among the worst experiences of my life
Comment from Hotel Management
24 Sep 2024 by Kasa Del Ray Alexandria, Hotel Management
Hi Christopher, Thank you for sharing your experience. We apologize that our service didn’t meet your expectations, especially regarding the blanket request. While we did arrange for its delivery, it’s clear something went wrong in the process, and we are looking into the issue to ensure it doesn't happen again. We understand how frustrating this must have been, and we take full responsibility for the oversight. While our systems are designed for efficiency, your feedback highlights areas we need to improve, and we are committed to doing so. Sincerely, Team Kasa
by A verified traveler
Posted 8 Sep 2024
Easy& quick early check in
Comment from Hotel Management
22 Sep 2024 by Kasa Del Ray Alexandria, Hotel Management
Hello Jeffrey,Thank you for the 5-star rating! We're delighted to hear that your early check-in experience was smooth and efficient. Your feedback is truly appreciated and inspires us to continue delivering exceptional guest experiences. We look forward to hosting you again at our property for another memorable stay.Best regards,Team Kasa
