Ratings based on 45 Verified Reviews
4.6 Room cleanliness
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Kasa Alexandria Washington, Hotel Management
Hi Toluwalase, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler
Posted 15 Nov 2024
This building far exceeded my expectations. The virtual help desk and support I received throughout my stay was 10/10. The room itself was also amazing and the amenities were superb. I would definitely stay here again.
Comment from Hotel Management
17 Nov 2024 by Kasa Alexandria Washington, Hotel Management
Hi Darcel, thank you for choosing Kasa! We are delighted to hear that your stay exceeded expectations. The virtual help desk, support, room quality, and amenities provided you with an exceptional experience. We look forward to hosting you again for another fantastic stay. Your feedback motivates us to deliver top-notch hospitality consistently. Best regards, Team Kasa
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Kasa Alexandria Washington, Hotel Management
Hi Chang, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler
Posted 24 Oct 2024
Finding the entrance to the property was difficult and unsettling in the evening of my arrival. There are so many door but you only can access one of them through the underground garage. The unit was easy enough to find once inside but the cleanliness lacked! From filthy shower curtains to unswept floors and used paper towels sitting in the sink. 3/5! The heat was sketchy and the ac was freezing. I did like the business center and the coffee station. The property itself was great to explore but in a very weird area. Everything off the block of the hotel was run down.
Comment from Hotel Management
11 Nov 2024 by Team Kasa, Hotel Management
Thank you for sharing your experience with us. We’re truly sorry to hear that certain aspects of your stay didn’t meet expectations. We understand how important it is to feel welcomed and comfortable upon arrival, and we appreciate your feedback on the property’s layout and cleanliness. We’ll be reviewing these details carefully with our team to ensure improvements are made. It’s great to hear that you enjoyed the business center, coffee station, and exploring the property, as we aim to create spaces that enhance our guests' stays. We’re committed to refining our service, and your insights help us get there. Thank you again for helping us improve.
by A verified traveler
Posted 18 Oct 2024
Online post for this property is misleading. I was led to believe there was parking, only to find out that it’s not included after my reservation was non refundable. There’s separate paid parking, which I used but my car got towed.
Comment from Hotel Management
11 Nov 2024 by Kasa Alexandria Washington, Hotel Management
Hi Amanda, Thank you for taking the time to share your experience. We’re sorry to hear about the inconvenience you faced with parking. We understand how important it is for our guests to have a seamless experience, and your feedback helps us identify areas where we can improve. Please know that we’re committed to enhancing our communication and ensuring that future stays meet the high standards we set for our guests. Sincerely, Team Kasa
by A verified traveler
Posted 18 Oct 2024
This was a great place to stay. Just a few things they could do better:
1. It's a little ridiculous to only provide 1 roll of TP and 1 towel per guest.
2. We were not told we would have to pay for parking every night. This isnt too costly but its helpful to know so tenants can plan for the additional cost.
3. Adding a rug in the kitchen area and bedroom closet would be really hospitable, the floors were cold. It was ground level as well so we only had views of parked cars.
I will say the place was clean and well kept, and we slept great on the bed. It was very quiet which we appreciated so much.
Comment from Hotel Management
11 Nov 2024 by Team Kasa, Hotel Management
Thank you for your feedback, and we're thrilled to hear that you enjoyed your stay overall! We appreciate your thoughts on amenities like towels and paper supplies, as well as the helpful suggestion about adding rugs to create a cozier feel. We understand that being aware of parking fees in advance can help with planning, and we’ll look at how we can improve our communication around these details. It’s great to hear that the cleanliness, comfort, and quietness made a positive impact on your stay. Your insights are invaluable to us as we work to make each stay as welcoming and comfortable as possible. Thank you again!
by A verified traveler
Posted 14 Oct 2024
Modern, clean, comfortable bed. Great location and public transportation. My only criticism is that the shades are not light blocking. Bring a sleep mask if you are light sensitive
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Kasa Alexandria Washington, Hotel Management
Hi Brittney,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 11 Jun 2024
We have stayed at this property many times. I recommend it to anyone wanting to stay in Del Ray , Alexandria Va
Comment from Hotel Management
13 Aug 2024 by Kasa Alexandria Washington, Hotel Management
Hi Kathe, Thank you for your continued support and recommendation! Your loyalty and kind words mean a lot to us. We are delighted that you have enjoyed your stays at our property in Del Ray, Alexandria, VA. Your recommendation to others is greatly appreciated. Looking forward to hosting you for another fantastic experience in the future! Best regards, Team Kasa
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
6 Jun 2024 by Kasa Alexandria Washington, Hotel Management
Hi Richard,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
