Ratings based on 769 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The gentleman at the front desk upon my arrival my very nice and welcoming! However, I was given a room facing a wall and next to the exercise room. The tv wouldn’t work said no signal so I’m just sitting listening to someone run on the treadmill in the room next to me! That was annoying! Hotel doesn’t seem to be too busy why give me a room in between the exercise room and all the way at the end next to the stairwell? Also the seal at the bottom of the door is coming off so I see everyone’s feet as they approach the better rooms across the hall.
Will not be staying here again, a little concerning why this room in a big hotel that’s not full. Also took 45 for someone to answer the front desk phone which I was calling from my cellphone as well as the room phone and no one would answer to let them know the tv is not working. I guess I should be lucky the tv now works after someone came to figure it out!
Comment from Hotel Management
2 Jan 2025 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town. I talked to you this morning upon your check out. Please make sure to follow up with our conversation.
by A verified traveler
Posted 24 Dec 2024
Great hotel with a beautiful lobby and clean, updated rooms. Very quiet area of King Street. Trolley and Dash bus pick up right in front of hotel. Great happy hour drinks and food. Staff was courteous. Would stay here again.
Comment from Hotel Management
24 Dec 2024 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town Alexandria. Please visit us again on your next visit to the area. Have an amazing and safe holiday.
by A verified traveler from Studio City
Posted 19 Dec 2024
Parking was easier than I expected. Free in street parking 9pm to 8am worked for me. I put money in the meter at 8 am until checkout. Total cost $7.00
Comment from Hotel Management
23 Dec 2024 by Rowland C, Hotel Management
Thank you for your recent visit here at Hyatt Centric Old Town Alexandria. Please visit us again on your next trip to the area.
by A verified traveler
Posted 15 Dec 2024
The customer service here is top notch. The desk staff were friendly and helpful. The Indian food in the restaurant is outstanding! Two blocks to the train. Will stay here again.
Comment from Hotel Management
16 Dec 2024 by Rowland C, Hotel Management
Good Day, Thank you for the great feedback. Please visit us again on your next trip to Old Town Alexandria Virginia. Happy Holidays.
by A verified traveler from Lake Elsinore
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Rowland C, Hotel Management
Thank you for the great score. Did you anybody stand out during your stay, or can you tell me briefly about your time with us.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Rowland C, Hotel Management
Good Day, Sorry that your stay wasn't pleasant. Can you let me know what we could've done to make your stay more pleasant?
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Rowland C, Hotel Management
Thank you for your recent stay, and thank you for your positive scores. Please visit us again on your next visit here to Old Town Alexandria.
by A verified traveler
Posted 29 Nov 2024
Room was smaller than expected but was very clean
Comment from Hotel Management
30 Nov 2024 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town Alexandria. Yes, our rooms are smaller cause we are boutique style hotel. Not much space, but by located in downtown Alexandria. We hope you had an chance to get our an enjoy all the activities in the area.
by A verified traveler
Posted 29 Nov 2024
Although the towels were
Comment from Hotel Management
30 Nov 2024 by Rowland C, Hotel Management
Thank you for the excellent score. Please visit us again on your next trip to old town Alexandria Virginia.
by A verified traveler from Madison heights
Posted 11 Nov 2024
The property itself is beautiful and convenient, especially for taking the train/metro. The area around it is very walkable and has so many options for dining and shopping. The best part about this hotel that will definitely make us stay here again were the friendly people who worked there!! They were kind, helpful and made you feel like you you were home at the hotel! Can't wait to stay again! (The rooms are very clean!)
Comment from Hotel Management
11 Nov 2024 by Angela - Assistant FOM, Hotel Management
Thank you so much for your feedback. We are so glad you enjoyed your stay. We hope to see you again in the future.
