Ratings based on 969 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
Quiet and Clean space. Nice shower and spacious bed.
by A verified traveler
Posted 21 Jan 2025
by A verified traveler
Posted 20 Jan 2025
Had a fine stay here. Parked in the parking garage across the street connected to the Safeway grocery store.
Comment from Hotel Management
20 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, it is greatly appreciated.
by A verified traveler from Dartmouth
Posted 12 Jan 2025
We found the bed reasonably comfortable, the shower good, and the staff were always very pleasant. However, our room felt a bit rundown - the bathroom mirror had noticeable chips broken off along the edges, the kitchenette floor and some spots on the carpet appeared stained, the fabric on the headboard was very worn. Also, housekeeping was inconsistent and often incomplete. They'd leave more clean towels when we didn't need more, but forget to refill the toilet paper, or kleenex, or the coffee/tea pods. Our stay was about 10 days long, and at least 3 times we had to ask the front desk for refills of one thing or the other. The location was perfect for our needs, but I think for our next visit I would try an alternate place to stay.
Comment from Hotel Management
16 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, it is greatly appreciated.
by A verified traveler
Posted 7 Jan 2025
Really clean and enjoyed afternoon social.
Comment from Hotel Management
8 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, I truly appreciate it.
by A verified traveler
Posted 6 Jan 2025
Staffs are kind and excellent. Facility is old. They close the free breakfast 30min early. Tv is new but others like bathroom and kitchen are outdated. Garage disposal was not working for our unit.
Comment from Hotel Management
8 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, I truly appreciate it.
by A verified traveler from Richmond
Posted 5 Jan 2025
I was a little disappointed in the first room that they put us in because it didn't look anything like the room I had booked online. When I spoke to the manager Angie about it; she was very, very nice about changing my room to something that was much larger and much nicer. And she also sent up a plant for me and my husband since we were celebrating our anniversary. What I didn't appreciate was there was no way to park your car in front of the hotel and a valet person had to meet you out front the hotel to take your car and park it down inside a garage that we were never allowed to go into.Only the attendants were allowed inside the garage. The cost to park your car was $45 a night but because we owned a truck we were charged $65 a night. One night after dinner, the parking attendant took a car and parked it in the garage and later he came up to our room and knocked on our door and told us that we left two packages in the car. We were aware that we had left two packages in the back seat on the floor of the car on purpose, so it was strange that he bothered to look in the backseat on the floor and bring up two bags that we purposely left there when he was only supposed to be parking the car. For these reason I will most likely not return to this place.
Comment from Hotel Management
8 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, I truly appreciate it.
by A verified traveler from Miami
Posted 5 Jan 2025
The room is very quiet and spacious with good ambiance.
Comment from Hotel Management
8 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, I truly appreciate it.
by A verified traveler
Posted 5 Jan 2025
We had an awesome experience here. The lady at the front desk was one of the friendliest people ever! Great location, great price
Comment from Hotel Management
8 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, I truly appreciate it.
by A verified traveler
Posted 4 Jan 2025
We had a terrible experience. First thing is about the service… we waited a long time for to do the check in and the second thing, we paid for the parking but when arrived after long hours by road they said the parking was full, but we had paid already. The car slept on the street. And we had to wake up early because parking on the street was only allowed until a certain time. We were upset because of that.
Comment from Hotel Management
4 Jan 2025 by Angela, Hotel Management
Thank you for your feedback, it is greatly appreciated.
