Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Everything that I experienced was great!
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Near to the event place
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Hello Rosamia!Thank you for staying I appreciate the feedbackGlad to receive the high score ratingWe look forward to having you back soonBe safe in your travels
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Hello David!Thank you for staying I appreciate the feedbackGlad to receive the high score ratingWe look forward to having you back soonBe safe in your travels
by A verified traveler from Niskayuna
Posted 20 Nov 2024
I've stayed here a few times in the past and was alway okay with the shortcomings in exchange for price and convenience but not after this last stay. The staff put us on a very busy floor. The walls, doors, and ceilings are thin to begin with and the noise from the busy hallway with the shouting and door banging, and then the thumping and banging from neighboring rooms was too much. After night one we tried to switch rooms but the front desk fumbled around searching for an alternate and we finally decided to stay where we were. Night two wasn't too bad, but night three was similar to night one. In addition, Marijuana smoke wafted into the room on a couple of occasions, morning and evening.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Hello JosephThank you for staying with us and sharing your experienceI appreciate your feedbackWe do our very best to accommodate all of our 3rd party reservations based on the room type that was booked and sent to the hotelIf you would like to switch rooms type in the future you need to speak to the 3rd party first especially if he reservation is pre paid.I apologize for this being your experience and hope we will have another opportunityBe safe in your travels
by A verified traveler
Posted 20 Nov 2024
My wife and I stayed here because we had an event at the Chamber of Commerce and this was close. The gentleman that checked us in was great. He was extremely friendly and kind. We had no interaction with other staff. We saw them, but we had no interaction.
The floor we were on smelled of pot as soon as we got off the elevator. Fortunately, our room did not smell. The room was about what could be expected for the price - it was definitely dated, small, and could use a fresh coat of paint that is not a dull prison brown.
The bed DEFINITELY needs to be replaced - The mattress was terrible. There entire mattress slopes in the middle. The edges are so thin that you could almost slide right off onto the floor (it is very low to the ground). The room we booked was supposed to have a king size bed. This was NOT a king size - it was too small. I think that the next time we're in the area, we're going to stay elsewhere.
Comment from Hotel Management
22 Nov 2024 by TD-General Manager, Hotel Management
Hello Raymond!Thank you for staying with usI appreciate the feedbackWe do our best to give all guest the room type thats requested from the 3rd party reservations. We only have king size beds in our rooms unless its a double bed with two queen beds. Our renovation is slated for 2025. I hope you will reconsider staying. Be safe in your travels.
by A verified traveler
Posted 18 Nov 2024
Excellent service. Jenny was spectacular doing her job.
Comment from Hotel Management
20 Nov 2024 by General Manager-TD, Hotel Management
Hello Gene!Thank you for staying with us I appreciate the feedback Glad all went well while you were at our hotelJenny is one of our rockstar staff members we have here!We look forward to having you back again soonUntil then be safe in your travels
by A verified traveler
Posted 17 Nov 2024
Not bad
Comment from Hotel Management
20 Nov 2024 by General Manager-TD, Hotel Management
Hello Yohannes!Thank you for staying with us I appreciate the feedback Glad all went well while you were at our hotelWe look forward to having you back again soonUntil then be safe in your travels
by A verified traveler from Washington
Posted 17 Nov 2024
Very nice quiet location but the B.S that they put you through to get your security deposit back is diabolical. Checked out early and still didn't get my deposit back and then the explanation is piss poor especially when you want your refund back immediately right after you check out
Comment from Hotel Management
20 Nov 2024 by General Manager-TD, Hotel Management
Thank you for staying with us I appreciate the feedback The incidental authorization is released when you check out starting on the next business day. We can't "refund" a "authorization". I do apologize for the miscommunication but if you call your card company they can release the authorization and you may not have to wait the 7-10 business days time frame. Hope that helps.We look forward to having you back again soonUntil then be safe in your travels
by A verified traveler
Posted 15 Nov 2024
Jajsjsj
Comment from Hotel Management
20 Nov 2024 by General Manager-TD, Hotel Management
Hello Sudarshan!Thank you for staying with us I appreciate the feedback Glad all went well while you were at our hotelWe look forward to having you back again soonUntil then be safe in your travels
