Ratings based on 967 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The reception staff is extremely rude and unhelpful. They change their narrative based on shifts and the person in charge and don’t take any accountability.
Also do not park at this hotel. My car got a flat tyre right after entering the lot (in about 6 hours overnight parking). The car next to mine had its front wheel removed - I believe for repair from a flat tyre ?!
I checked the road and saw many nails, Broken glass etc. They don’t have any security at the parking gates to see who comes in and out and which car is parked.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Jonika,Thank you for taking a moment to leave a review. It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. We hope you will give us another chance to change your lasting impression.
by A verified traveler from Warner Robins
Posted 13 Nov 2024
It was literally in the middle of everything I needed! A short walk to the meeting center, surrounded by great restaurants, waking friendly, and Inglis about 10 minutes from Reagan Airport!!! The staff was super nice and helpful, the room was spacious, and I would definitely stay again!
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Kamille,Thank you for visiting Holiday Inn Arlington At Ballston and for your perfect rating! We are pleased you enjoyed our convenient location, spacious accommodations, and outstanding service. Please stop by and see us again anytime!
by A verified traveler
Posted 10 Nov 2024
Rooms are spacious
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Bobmartin,Thank you for staying with us! We're glad you had an excellent experience, and we hope to welcome you back to Holiday Inn Arlington At Ballston soon for another great stay!
by A verified traveler from Avon
Posted 10 Nov 2024
One light is out in bathroom, no hook on bathroom door, also faucet leaked all over counter top and got everything sopping wet.
Elevator needs some spiffing up.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Elizabeth,Thank you for sharing your feedback. We apologize for the issues you encountered in the bathroom and with the elevator. We will address these concerns with our maintenance team. We appreciate your input and hope to provide a better experience on your next stay.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler from Palmetto Bay
Posted 3 Nov 2024
Staff helpful and efficient. Property in desperate need of an update.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear James,We appreciate your feedback, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about the condition of the property, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Great staff clean building.
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Courtney,Thank you for taking a moment to share your review with us. Our team is dedicated to providing exceptional service and maintaining high standards of cleanliness, so it's wonderful that their efforts made a positive impression on you. It was a pleasure having you as our guest, and we hope you'll consider returning to Holiday Inn Arlington At Ballston very soon.
by A verified traveler
Posted 28 Oct 2024
Parking 38 per day insane for that area
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Scott,Thank you for sharing your thoughts. It is disappointing that you were not satisfied with our parking, and your feedback will be shared internally for further consideration. It’s our goal to create a positive experience for all guests, and we hope to welcome you back in the future.
