Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guaynabo
Posted 29 Nov 2024
Second time staying, included breakfast is above average and staff is awesome. Hotel has ample space for guests to sit around in the lobby/restaurant/bar area, very relaxing. Room for a family of 5 was big and clean. Evening reception drinks also great. Will stay again when coming to DC.
by A verified traveler
Posted 26 Nov 2024
Friendly staff
by A verified traveler
Posted 25 Nov 2024
The hot tub is very small. Breakfast is very busy and we couldn’t find a table to sit at each morning. Very limited weight lifting equipment in gym. It’s mainly cardio equipment
by A verified traveler
Posted 24 Nov 2024
All Good
by A verified traveler
Posted 24 Nov 2024
Property seemed nice but I had a terrible time with the room I was staying in. The heating wasn’t working and I literally spent hours talking to the staff to get it resolved - finally around 11:00 PM they said I had to move rooms.
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Everything was great and the free breakfast was good.
Comment from Hotel Management
19 Nov 2024 by Embassy, Hotel Management
Good Afternoon, thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the complimentary breakfast during your stay. Your feedback is truly appreciated. We look forward to hosting you again for another exceptional visit at our hotel.Sincerely,Sean HolcombeDirector of OperationsEmbassy Suites Georgetown
by A verified traveler from Suffolk
Posted 13 Nov 2024
Prime location with exceptional service!!
Comment from Hotel Management
16 Nov 2024 by Embassy, Hotel Management
Good Morning, we are delighted to receive your positive feedback about our prime location and exceptional service. Your kind words are truly appreciated by our team. When you visit us next, we recommend trying our wonderful on-site restaurant, District Tap, to enhance your experience further. Thank you for sharing your review.Sincerely,Sean HolcombeDirector of OperationsEmbassy Suites Georgetown
by A verified traveler
Posted 11 Nov 2024
People in the room next to mine screaming and banging called front desk and nothing was done.
Comment from Hotel Management
12 Nov 2024 by Embassy, Hotel Management
Good Afternoon, we deeply regret the disturbance caused by neighboring guests during your stay. Our sincere apologies for the delayed response from our front desk team. Please reach out to me directly with some pertinent details regarding the timing of your complaint as well as to whom you spoke so we can use your feedback to improve.Your valuable feedback will be shared with the relevant departments to prevent such occurrences in the future. Thank you for your understanding, and we hope to offer you a more serene experience on your next visit.Sincerely,Sean HolcombeSean.Holcombe@Hilton.com Director of OperationsEmbassy Suites Georgetown
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Embassy, Hotel Management
Good Morning, thank you for sharing your rating. We are sorry to hear about your experience and hope to serve you better in the future. Sincerely,Sean HolcombeDirector of OperationsEmbassy Suites Georgetown
