Ratings based on 1,249 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
bad customer service
Comment from Hotel Management
26 Nov 2024 by manager, Hotel Management
Dear Purushotam,Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services moving forward. We are truly sorry and hope you will consider giving us a second chance in the future.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 25 Nov 2024
Everything was excellent, the staff members were lovely and very helpful throughout our stay.
Comment from Hotel Management
25 Nov 2024 by manager, Hotel Management
Dear Orlandina,Thank you for sharing feedback regarding your stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit D.C.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 24 Nov 2024
I chose this hotel for its proximity to my conference. The free breakfast was good quality (crisp bacon and potatoes, tasty French toast). Room was quiet and spacious. Gym big with lots of choices though the rower was broken. Easy access to Cheesecake Factory where we ran into colleagues from conf. Good TV and movie choices and WiFi. Could have walked to shopping if I had time.
Comment from Hotel Management
25 Nov 2024 by manager, Hotel Management
Dear Elizabeth, Thank you for sharing your wonderful stay experience at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion! We are thrilled our convenient location near your conference was ideal and that you enjoyed the breakfast, spacious room, and extensive gym options. Your positive remarks about our breakfast and entertainment options are much appreciated, as they reflect our dedication to guest satisfaction. With shopping options just steps away, we hope you will return for a leisure getaway to fully enjoy the nearby retail. Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler from Saint Albans
Posted 24 Nov 2024
The staff were incredibly nice and helpful. Only complaint would be the plumbing was slow and the bar faucet leaked slightly.
Comment from Hotel Management
25 Nov 2024 by manager, Hotel Management
Dear Christopher,Thank you for your kind review! We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We will proudly share your compliments with our exceptional staff. Thank you for bringing the maintenance issues to our attention; we will ensure our team promptly addresses them. Your satisfaction is our priority, and we hope you will return for a flawless stay at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Dear Takiyah, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Congratulations!!! Excellent 💕
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Dear Maria, Thank you for choosing Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Dear Torrey, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We look forward to welcoming you back on your next visit!Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Amazing personnel. Great help. Easily adaptive. Parking super easy. Popeyes, dunkin, gas station less than block away.
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Dear Michael, Thank you for the wonderful review of Embassy Suites by Hilton Washington DC Chevy Chase Pavilion. We are thrilled to read about your stay and how much you enjoyed our friendly staff and central location. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. It is also great to see that you found our parking convenient. Thank you once more, we look forward to hosting you again on your next visit to the area.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Price is worth it for the stay
Comment from Hotel Management
21 Nov 2024 by manager, Hotel Management
Dear Marjofel,Thank you for choosing Embassy Suites by Hilton Washington DC Chevy Chase Pavilion for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Warm regards,Kimberly GonzalesGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by manager, Hotel Management
Dear Nancy,Thank you for your outstanding rating. We are glad we could exceed all your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Embassy Suites by Hilton Washington DC Chevy Chase Pavilion.Warm regards,Kimberly GonzalesGeneral Manager
