Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great place to stay at simple and affordable
by A verified traveler from Irmo
Posted 19 Nov 2024
The hotel is dog friendly and people are able tp walk their dogs around the block. Nice areas to dine and grab snacks around the corner. Close to DC.
Comment from Hotel Management
19 Nov 2024 by Stephanie Voutselakos, GM, Hotel Management
We appreciate your excellent rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Stephanie Voutselakos, GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Stephanie Voutselakos, GM, Hotel Management
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Stephanie Voutselakos, GM
by A verified traveler
Posted 18 Nov 2024
It was beautiful!
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Maya,Thank you! Your comments reassure me that our efforts in offering beautifully maintained guest rooms and facilities, along with wonderful amenities and great service, did not go unnoticed. I appreciate your kind remarks and highly anticipate your next stay at our DoubleTree by Hilton Crystal City.Warmest regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 17 Nov 2024
Friendly efficient staff and nice rooms
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Gerald,I appreciate you taking time out of your day to share your comments and experiences from your recent stay at DoubleTree by Hilton Crystal City. It is a pleasure to read your kind remarks and I am delighted to hear that you received uncompromising service during your stay. Our guest rooms are spacious and beautifully outfitted and we are pleased this was one of the highlights of your stay.I hope that you will stay with us again should you return to Crystal City in the future. It was a pleasure having you as our guest.Warm regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 17 Nov 2024
Very wonderful stay. I will be back
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello William,Thank you! Your top scores mean the world to us and we thank you for letting your fellow travelers know that you had such a great experience with us at DoubleTree by Hilton Washington DC Crystal City. It would be wonderful to one day welcome you again and we invite you to hurry back just as soon as you can.Kind regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 17 Nov 2024
Had to pay $45.00 to park in the garage and the reason i chose Doubletree was free airport transportation however the times were limited and i had an early flight and shuttle wasn't running yet so i had to pay for a Lyft also the bathroom was clean but smelled like mold and the room refrigerator did not work
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Kenneth,We deeply regret that your recent experience with us fell short of your expectations. Online reviews serve as invaluable tools for identifying opportunities for growth, and your thoughtful feedback enables us to provide actionable insights to our Housekeeping and Maintenance teams, ensuring targeted improvements moving forward.Additionally, we apologize that our shuttle schedule did not align with your transportation needs. Rest assured, every aspect of your comments will inform our continuous efforts to enhance the quality of our services.We sincerely hope to welcome you back in the future and provide you with a flawless and memorable stay.Safe travels,Stephanie Voutselakos, GM
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Hello Fred,It was a pleasure to serve as your city abode and we thank you for letting us know that you so enjoyed your visit. The holiday season ahead promises beautiful days, perfect for exploring the city, and we hope you might have the chance to one day join us again.Kind regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 13 Nov 2024
Booked a suite but they didn’t have it when we got there other than that everything else was fine
Comment from Hotel Management
18 Nov 2024 by Stephanie Voutselakos, GM, DoubleTree Crystal City, Hotel Management
Dear ikeim,Thank you for choosing DoubleTree Crystal City. We are hopeful that our central address served you well, though we are sorry to find that you did not receive the requested accommodations. Your feedback provides us great value and will be reviewed by our team as we continually digest comments from guests to understand what is most important and how to avoid these snafus. Our team of compassionate professionals understands the importance of creating an inspiring and pleasing atmosphere to heighten the guest experience and we are grateful that you appreciated their contributions.We hope that you can one day join us again so that we can win your heart with a more seamless DoubleTree Crystal City experience.Warm regards,Stephanie Voutselakos, GM
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Stephanie Voutselakos, GM, Hotel Management
Your fantastic rating made our day! We're thrilled to learn that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Stephanie Voutselakos, GM
