Ratings based on 325 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Didn't realiae no phones in room. Floors very slippery . need grab bar in shower.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Ellen,Thank you for sharing your feedback. We regret that your stay did not meet your expectations. Your insights are invaluable in helping us identify areas for improvement, and we hope to have the opportunity to provide a more seamless stay next time.
by A verified traveler
Posted 27 Nov 2024
Great location! Some confusion on checking in as no one at the front desk and no text message as with other Placemakr sights. Parking also not clear until we asked the front desk assistant
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Margaret,We are overjoyed that our superb location in the heart of D.C. pleased you, and we hope you had the chance to experience everything the city has to offer. Please accept our apologies for the confusion regarding check-in and parking. Rest assured, we will work to address these concerns and ensure our guests have a seamless stay. It would be our privilege to host you again, so please revisit us the next time your travels bring you our way!
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from Miramar
Posted 15 Nov 2024
Good quality apartment. Check in at 4pm is bit challenging for late afternoon/evening meeting.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Bindesh,Thank you for allowing 2500 Penn, a Placemakr Experience, Washington, DC to host your recent stay. We're happy to hear you had a positive experience and that you appreciated our comfortable accommodations. However, we're sorry that our check in time was not ideal, but we do value your feedback. We're grateful for your comments, and we hope to have the pleasure of your company the next time you're in the area.
by A verified traveler
Posted 14 Nov 2024
Great staff!
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Lajeanna,Thank you for your feedback! We're thrilled that our remarkable team made an excellent impression on you. It was a pleasure having you here at 2500 Penn, a Placemakr Experience, Washington, DC, and we hope you'll consider returning for another stellar stay in the future.
by A verified traveler
Posted 12 Nov 2024
I liked the apartment that has a kitchen and its utensils so you can cook something if you want, very quiet, my children and I felt calm in the area. I loved that it is close to everything there in the area, 6 minutes from the White House and the other attractions that most would like to explore.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Rebeca,Thank you for staying with us during your time in DC. We're thrilled our well-appointed accommodations suited your needs well, and we appreciate you mentioning our peaceful atmosphere and the accessibility of our excellent location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
by A verified traveler
Posted 11 Nov 2024
Heat/ air conditioning didn’t work well
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Mary,Thank you for your feedback! We're glad that you had an overall positive experience with us. However, we apologize for any inconvenience regarding the air conditioner during your stay. Rest assured, we will share your comments with our team to ensure improvements are made swiftly. It was a pleasure having you here, and we hope you'll consider returning for a truly exceptional stay in the future.
by A verified traveler
Posted 10 Nov 2024
Friendly front desk staff help with switching rooms.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Kristine,Thank you for sharing your experience! It's great to hear that our front desk staff was helpful in accommodating your room change. Friendly service is one of our top priorities. We hope to welcome you back soon!
by A verified traveler
Posted 3 Nov 2024
It was most horrible experience... I checkin at 8PM and am told there will be no water supply from 9am next morning due to water company maintenance work. They could have tried to inform me this in advance instead of waiting till I land and checkin. Thought its out of tbeir hands and was conisderte. Then once checked inx I realized the hot water is not working st all... To make matters worst, the bathroom sink wasnt even drsining water... With a small kid and very tired from travels, i was stuckin a room that literally had no water facility for tje whole duration .. On informing the receptionist she said they hav called a repairmain who never turned up whole night and next day morning till we checked out either. Not even one word of apology let alone compensation. Zero empathy towards customers. They could have atleast offered a different room so that we could have atleast used the sink and shower before water was cut off. None of us could even take a bath after a long transatlantic flight. Horrible experience and its an apathy. Avoid.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Chandrashekar,Thank you for staying with us recently and for taking the time to share your feedback. We are sincerely saddened that we did not meet your expectations during your stay and can understand how this would have affected your experience with us. We will share your review with our team so we can seize this opportunity for improvement. Hopefully, you will consider staying with us again in the future. We would be truly grateful for the chance to serve you again.
by A verified traveler from GLEN ALLEN
Posted 2 Nov 2024
Great location but a little old in terms of facility but overall OK.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Pong,Thank you for leaving a review. We are so glad you were able to visit us and our fantastic location suited your needs well. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.
