Ratings based on 410 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from Lithia
Posted 13 Nov 2024
Perfect stop over during our England trip. Great staff, food, facility.
Comment from Hotel Management
14 Nov 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for choosing us as a stop during your England trip! We’re delighted to hear you enjoyed the staff, food, and facilities. We hope to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you had an enjoyable stay overall! Your comments are truly appreciated, and we’re grateful for the 4-star rating.
by A verified traveler
Posted 27 Oct 2024
This is an excellent location with great service.
Comment from Hotel Management
2 Nov 2024 by ., Hotel Management
Thank you so much for your kind comments we hope to see you again soon.Charlecote Pheasant Management
by A verified traveler
Posted 4 Oct 2024
Staff lovely. Room cold.
Comment from Hotel Management
14 Oct 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your review! We're pleased to hear that you found our staff lovely. We apologize for the room temperature not being to your liking and will address this issue to ensure a more comfortable stay next time. We hope to welcome you back soon!
by A verified traveler from Tillsonburg
Posted 26 Sep 2024
Comment from Hotel Management
14 Oct 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you so much for the perfect score! We're thrilled you had such a great experience and appreciate your support. We look forward to welcoming you back again soon!
by A verified traveler
Posted 23 Sep 2024
Lovely location with a very good kitchen and staff
Comment from Hotel Management
26 Sep 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your kind words! We're delighted you enjoyed our lovely location and appreciated the efforts of our kitchen and staff. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 6 Sep 2024
Location is beautiful. The grounds could do with tidying up. Service was good.
However, the restaurant area (absolutely not the food)
was not cleaned that well. There were dead flies on the shelves on the restaurant windows, which is not an indication of cleanliness, and the windows had not been cleaned.
Comment from Hotel Management
18 Sep 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your feedback. We’re glad you enjoyed the beautiful location and found the service good. We apologize for the issues with the restaurant cleanliness, including the dead flies and unclean windows. Your comments are valuable, and we will address these concerns with our team to improve the overall dining experience. We hope to provide a better experience on your next visit.
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
18 Sep 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 2 Sep 2024
Quiet; mattress very soft; no cleaning staff came in after my second night; the property I had an old charm about it
Comment from Hotel Management
18 Sep 2024 by GM at Charlecote Pheasant Hotel, Hotel Management
Thank you for your feedback. We’re pleased you enjoyed the quiet and the property’s charm. However, we apologize for the mattress being too soft for your liking and the lack of cleaning staff after your second night. Your comments will be addressed to improve our service. We hope to offer a more comfortable experience on your next stay.
