Ratings based on 700 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Paulina K. - Shift Leader, Hotel Management
Dear Dimitri,The entire staff of the Premiere Classe Warszawa is very grateful for such a wonderful comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,
by A verified traveler
Posted 15 Sep 2024
Room and bathroom were tight for two people. No kettle in room for tea/coffee. Bathroom floors pool water with each use, both inside the bathroom and onto the floor in the room. Shower head needed to be hand held as wall positioning wasn’t adjustable. However it was clean and reasonably close to Warsaw sights and main attractions.
Comment from Hotel Management
18 Sep 2024 by Paulina K. - Shift Leader, Hotel Management
Dear Irena,Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and we appreciate your comments on the cleanliness of the room.We apologize for the inconveniences you experienced. Your feedback is important to us and we will review these aspects to enhance the comfort of our guests.We hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,
by A verified traveler
Posted 15 Aug 2024
This was a great place for us to stay while visiting the city to see Taylor Swift! It is not in the center of the touristy stuff but there is public transport or you could walk if you feel like it. It is small and the bathroom is tight, but overall it is a good value for the space and location
Comment from Hotel Management
16 Aug 2024 by Paulina K - Shift Leader, Hotel Management
Dear Jaclyn,Thank you for your review! We're glad to hear that our hotel was a convenient base for your visit to the city and Taylor Swift's concert. We appreciate your understanding regarding the room and bathroom size and are pleased that you found our location and value satisfactory. Your feedback is valuable to us, and we hope to welcome you back on your next trip.Best regards,
by A verified traveler
Posted 12 Aug 2024
close to public transport to the airport and central station. Safe hotel, professional staff.
The rooms are already showing some damage to furniture or wear and tear requiring repair or replacement
Comment from Hotel Management
16 Aug 2024 by Paulina K - Shift Leader, Hotel Management
Dear Ireneusz,Thank you for your feedback. We're glad to hear that you appreciated our convenient location, the safety of our hotel and the professionalism of our staff.We apologize for the wear and tear you noticed in the rooms. We are aware of these issues and are working on making necessary repairs and replacements to ensure a more comfortable stay for our guests.We hope to welcome you back in the future and provide you with an even better experience.Best regards,
by A verified traveler
Posted 26 Jul 2024 on Hotels
Blocked drain and very hot rooms
Comment from Hotel Management
1 Aug 2024 by Weronika W. – Hotel Manager, Hotel Management
Dear Guest,On behalf of the entire team, I would like to thank you for your feedback and valuable comments, which we will carefully analyze to improve the quality of services provided.We hope that we will be able to host you again in the future.Yours faithfully,Weronika W. – Hotel Manager
by A verified traveler
Posted 14 Jul 2024 on Hotels
There was no air conditioning and the sixth floor was very hot. There were no towels in the room. Nothing was bad, but not great either.
Comment from Hotel Management
15 Jul 2024 by Weronika W. – Hotel Manager, Hotel Management
Dear Ms. Bianca,Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any discomfort you encountered.We are sorry to hear about the lack of air conditioning and ventilation in your room, which made your stay uncomfortable during the summer heat.Once again, thank you for your valuable feedback. We appreciate your patience and understanding as we work on these improvements. We hope to have the opportunity to welcome you back in the future and provide a much better experience.Best regards,
by A verified traveler
Posted 7 Jul 2024
Very dirty, cigarette smoke everywhere, room has no air conditioning, room smells with bugs spray, room very dirty, bathroom shower full of hair.
Comment from Hotel Management
11 Jul 2024 by Weronika W – Hotel Manager, Hotel Management
Dear guest,Thank you for sharing your opinion about our hotel. We are glad that the hotel was as described, but at the same time we apologize for the shortcomings you noticed during your stay.We understand that the condition of the rooms can affect the experience of your stay, so we will certainly focus on improving the appearance and quality of our rooms to ensure the comfort of our guests.Thank you for all the tips that help us grow and deliver a better experience for our guests. We hope that in the future you will have the opportunity to visit us again and see the improvement.Kind regards,Weronika W – Hotel Manager
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Adam R, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 26 May 2024
Staff friendly and helpful within limited range of services offered. Limited facility with small rooms and tiny bathrooms and no way to keep shower in stall, with single soap dispenser outside the stall. Central location but very noisy with loading dock under bedroom windows walking us early and outdoor drinking parties keeping us up at night.
Comment from Hotel Management
27 May 2024 by Adam R , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
