Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
I enjoyed my stay here. The hotel was clean and quiet and the location is great. I have taken about 20 international trips in recent years and it's always a struggle to find the hotel once I arrive keeping in mind that it's not easy to ask people on the street for help since many do not speak English. But I have to say that the Hotel Metropol was the easiest hotel ever to find! The hotel isn't lying when they say on their site that it's "directly across from the Centrum Metro station". I found it in seconds and was glad to see how easy it was. The breakfast was good as well.
There is an area I'd like to see an improvement in: the pillows were not comfortable at all. There was so support in the slightest...it was like putting your head on a cotton ball so your head is basically lying on the bed...really the pillow served zero purpose. Some hotel chain should make a marketing gimmick where they say, "Our beds have a wide variety of pillow types so you get to choose which one you prefer!" It's a million dollar idea, isn't it? But unfortunately both of the Metropol pillows where the cotton ball types so I had no choice but to use this awful option which meant my head had no support and thus I didn't sleep as well as I would have liked.
But again, I did enjoy my stay here and would stay here again when next in Warsaw.
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Loved it
by A verified traveler
Posted 29 Dec 2024
Lovely hotel, very modern and clean. Excellent breakfast!
by A verified traveler from Portsmouth
Posted 21 Dec 2024
Good enough, location good too.
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Nice hotel! It is located a two-block walk from the Central Train station, an easy train ride from the international airport! I found a comfortable bed....and a great breakfast in the morning!
by A verified traveler
Posted 4 Dec 2024
Staff was friendly and helpful! The location was perfect, walking distance to everything. The room was small and the subways were loud. Overall, we enjoyed our stay.
Comment from Hotel Management
5 Dec 2024 by The Metropol Hotel Team, Hotel Management
Dear Zheyong,Thank you for your rating and excellent comment. We are delighted to know that you had a positive experience at our hotel. We look forward to welcoming you back in the future. With kind regards,The Metropol Hotel Team
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The Metropol Hotel Team, Hotel Management
Dear BORYS,Thank you for the scoring!Looking forward to hosting you again.Best,The Metropol Hotel Team
by A verified traveler
Posted 11 Nov 2024
They didn’t clean the room for 3 days & didn’t change towels. They didn’t wake up us in the morning when we asked.
Comment from Hotel Management
13 Nov 2024 by The Metropol Hotel Team, Hotel Management
Dear Ariy,Thank you for your review.Our hotel is a proud holder of GREEN KEY certificate as we actively care for the environment and strive to minimize the negative impacts of our hotel operations, therefore we do not clean stay rooms on daily basis but only on guests' request. Appropriate information one can find in the hotel room.We’re genuinely sorry for the misunderstanding with a wake up - we have already spoken to the team so that kind of situation does not happen in the future.We hope that you will choose our hotel again.With kind regards,The Metropol Hotel Team
