Ratings based on 445 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Nice courtyard. Good breakfast.
Comment from Hotel Management
11 Oct 2024 by Brooklyn Blanton, Hotel Management
Dear Susan,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed our beautiful courtyard and the breakfast offerings.We strive to provide a memorable stay for all our guests, and your feedback is invaluable in helping us improve. If there's anything specific that would have made your stay a perfect five-star experience, please let us know.We hope to welcome you back soon!
by A verified traveler
Posted 24 Sep 2024
Friendly staff
Comment from Hotel Management
1 Oct 2024 by Brooklyn Blanton, Hotel Management
Thank you for the fantastic 5-star review! We’re so glad you had a great experience with us. Your support means a lot, and we can’t wait to welcome you back soon!
by A verified traveler
Posted 22 Sep 2024
This was a great hotel to stay! The staff was super friendly. Very homey feel to the whole hotel. The room was comfy and clean. We didn't go to the pool but there is an indoor heater pool with a couple courtyards/patios attached. The breakfast was well stocked and had hot options as well. There is a variety of restaurants within walking distance or close to the hotel. We would stay there again.
Comment from Hotel Management
1 Oct 2024 by Brooklyn Blanton, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and felt at home with us. It’s great to know our friendly staff, comfy rooms, and well-stocked breakfast made a positive impression. We appreciate your comments about the pool and nearby dining options, too. We can’t wait to welcome you back on your next visit! Safe travels!
by A verified traveler
Posted 21 Sep 2024
close to hwy 30 which was close to the road we were going
on the next day. The parking was very easy.
Comment from Hotel Management
21 Sep 2024 by Brooklyn Blanton, Hotel Management
Thank you so much for your 5-star review! We’re glad to hear our location and parking made your stay convenient. We hope your travels went smoothly and look forward to welcoming you back next time! Safe travels!
by A verified traveler
Posted 24 Aug 2024
Clean room. Pool was fantastic. The parking lot seemed very secure compared to many hotels in which I’ve stayed. Staff was exceptionally pleasant. All in all, would definitely stay again.
Comment from Hotel Management
30 Aug 2024 by Brooklyn Blanton, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the clean room, the fantastic pool, and the secure parking lot. It’s great to know that our staff made a positive impression on you as well. We can’t wait to welcome you back for another stay!
by A verified traveler
Posted 19 Aug 2024
The lobby area was updated and fairly nice and the staff was very kind, however the room was extremely dated, door to room was damaged, bathroom facilities extremely dated, wall electric plates and switches were discolored from age and flooring very old. Rooms need updated badly and definitely do not match the pictures shown on the booking website.
Comment from Hotel Management
30 Aug 2024 by Brooklyn Blanton, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the updated lobby and found our staff to be kind. However, we’re sorry to learn that the condition of the room did not meet your expectations and that it didn’t align with the pictures you saw online. We appreciate your comments about the room’s condition and will use your feedback to address these issues with our maintenance team. We hope you’ll consider giving us another chance in the future to provide you with a better experience.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Brooklyn Blanton, Hotel Management
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a positive experience overall. If there’s anything specific that could have made your stay even better, please let us know. We appreciate your input and look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Aug 2024
Our room was not clean and had an ant infestation. When we told the front desk they offered to spray chemicals in the room while we were in the room and never offered to move us to a new room
Comment from Hotel Management
30 Aug 2024 by Brooklyn Blanton, Hotel Management
I’m truly sorry to hear about your experience. This is certainly not the level of cleanliness and service we aim to provide. I apologize for the inconvenience caused by the ant infestation and the response from the front desk. Your feedback is crucial, and we’ll be addressing these issues with our team to ensure they’re handled more appropriately in the future. Please contact us directly if you’d like to discuss this further or if there’s anything we can do to make it right. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 Aug 2024
The property definitely needs some updates as far as interior and rooms. The baggage carts were scarce, only two per the entire property. After loading the one I finally found, and starting to push it, one of the vertical posts came out of the bottom and it wouldn't move. The key cards are sketchy. Sometimes they worked, sometimes they didn't. The bathrooms definitely need updating with the fixtures. The tub was old and stained. And the fridge in the room had a freezer that needed defrosting, so staff left it off and water was dripping out of it.
Comment from Hotel Management
10 Aug 2024 by Brooklyn Blanton, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your comments about the updates needed for the interior and rooms are important to us, and we’re actively working on improvements. We’re also addressing the issues with the baggage carts and the key cards to ensure better functionality in the future. We apologize for the inconvenience caused by the bathroom fixtures and the fridge; your input helps us prioritize areas for enhancement. We appreciate your patience and hope to have the opportunity to provide a more comfortable stay on your next visit.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Brooklyn Blanton, Hotel Management
Thank you so much for the fantastic 10 out of 10 rating! We’re thrilled to hear you had such a great experience with us. Your feedback means the world to us and motivates our team to keep delivering exceptional service. We look forward to welcoming you back for another amazing stay!
