Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Nice room, staff are really good and our visit to the Sanctuary was a highlight!
by A verified traveler from Maple Ridge
Posted 31 Oct 2024
by A verified traveler
Posted 26 Oct 2024
Great stay loved it.
by A verified traveler
Posted 21 Oct 2024
Tv wouldn’t work properly and complained in numerous occasions and wasn’t fixed. Had a room right next to the car park door and heard door banging everytime someone came in or out of carpark. Also wanted $50 a day for under cover carpark
by A verified traveler
Posted 15 Oct 2024
The hotel and ameneties were very clean. The breakfast included was decent and staff were extremely friendly! We also enjoyed the hot springs experience!
by A verified traveler from LaVista
Posted 30 Sep 2024
It was good to stay at the hotel while utilizing the spa and hot tubs. Room was large and comfortable
by A verified traveler from Benalla
Posted 27 Sep 2024
Staff reception very good, this hotel concentrates on its hot springs room combination.
by A verified traveler
Posted 26 Sep 2024
by A verified traveler from Footscray
Posted 25 Aug 2024
Good experience
Comment from Hotel Management
25 Aug 2024 by Deep Blue Hotel & Hot Springs, Hotel Management
Hi Arnab. Thank you for staying with us and for taking time to put up this review. We hope to welcome you back in the near future.
by A verified traveler
Posted 15 Aug 2024
Cafe hours and food available not inspiring.
No bar facilities in the evening.
Comment from Hotel Management
17 Aug 2024 by Deep Blue Hotel & Hot Springs, Hotel Management
Thank you for taking time to share constructive feedback. We apologize for the inconvenience you had experienced. We will share this incident with the relevant team. We strive to provide exceptional experiences and appreciate your support.Thank you for your kind understanding.
