Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Good service
by A verified traveler
Posted 1 Nov 2024
Nice safe hotel
by A verified traveler
Posted 21 Oct 2024
Great place to stay if on business
by A verified traveler
Posted 5 Oct 2024
Our engineer arrived on site to be told there was no room in the name given. I booked the room for one of my engineers so he gave them my name, then we sent him the reservation under his name and was told that there was no record anywhere they were full up and to take it up with Expedia. The receptionist was extremely rude and did not want to provide any help
by A verified traveler
Posted 4 Oct 2024
Q.
by A verified traveler
Posted 2 Oct 2024
I liked the parking facilities and the bed was very comfortable but some of the hotel staff seemed annoyed or like they didn’t were working unpaid because when talking to them I got the feeling we were bothering them.
Starbucks staff however were polite and lovely for the entire stay. there was a Young lady on reception who wasn’t rude but she was highly dismissive and she seemed annoyed at something. Also came across an instructor in the gym area which was ignoring the fact that she needed to exit the studio for next class to start and she left her mat in middle of the floor.
And so did some of her participants.
we had dinner at the function room on the saturday night and everyone was commenting on the lack of quality. mains were bland chicken mash and very old dark spotted carrots with gravy and for dessert… aldi quality profiteroles. and if you were gluten free…. fruit. there was non-gluten free toast at the breakfast and overall for the £90 a night stay that is the hotel, we couldn't even enjoy the hot tub without having to be told to come out every 10 mts for ',chemical cleaning' so we were in and out and in and out and in and then i just quit and left.
the event we attended was great. but the hotel needs some serious upgrading.
plug socket by side of bed and usb ports werent working
in room, there was no point asking reception she was too busy to handle that information so after waiting for 5 mts to get her attention i just left it.
by A verified traveler
Posted 24 Sep 2024
The ‘Village’ is so cute, clean, with nice workout facility. Loved having Starbucks & tasty pub-style dining in the hotel. Walkable go downtown. Very comfortable bed, since shower. Clean & quiet.
by A verified traveler
Posted 20 Sep 2024
Had my room cancelled by hotel due to them double booking. Did not contact me until after 4pm on the day of check in.
Shocking service
by A verified traveler from Inverurie
Posted 12 Sep 2024
by A verified traveler
Posted 26 Aug 2024
We stayed in room 322, it’s in a very poor condition, carpet leading to the bathroom is absolutely slithy and unacceptable, the paint around the window is peeling very poor condition, had to use a towel to sit on the chair and it is stained with food.
