Ratings based on 690 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
The Grand Resort left a lot to be desired from the food to the lack of cleanliness, the paper thin walls an on going noise from the guest on the second floor. The pool amenities were also very disappointing closing at 8pm instead of the documented 11pm on Christmas without proper notice is pure madness. The entire resort was ran by teens and young adults. Not sure how The Grand Resort got the rating of number one, but it’s definitely not.
by A verified traveler from Brea
Posted 20 Dec 2024
None additional.
by A verified traveler from Chagrin Falls
Posted 14 Dec 2024
Great venue and conveniently located
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 4 Oct 2024
The Roman bath! My only wish is that it was opened later like 2am lol
by A verified traveler
Posted 30 Sep 2024
Property offers many amenities which have value if you are there for a weekend getaway and the weather is good. If you are there for other reason the room rate is exorbitant given the room comditions. Double bed rooms are small and uncomfortable with limited amenities, outdated furniture and filthy carpets.
by A verified traveler
Posted 7 Sep 2024
The service at the restaurant was terrible ,we waited forever for drinks and to order. The food took a long time to come and it wasn’t busy at all. The food was not that good at all.
On a good note, the atmosphere and amenities were fantastic
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 27 Aug 2024
Food at main dining hall was awful. Rooms outdated. Walls of rooms so thin the people in the room woke us up at 2 am romping - awful!! Will never go back
