Ratings based on 5 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Total relaxation
Posted 15 Mar 2019 on HotelsVery nice and relaxing resort, felt like we were out in the country. Nice pool and outside area. Great breakfast!!! Great place to stay close to the airport. Wish we would of had more time to enjoy.
Comment from Hotel Management
15 Mar 2019 by KarenR, Hotel Management
Dear Tanya,
We thank you for your honest opinion. We are glad to know you had a great time at our hotel. We are grateful for your visit and to have had such nice customers with us. Kind regards!
by A verified traveler
Hotel to avoid, complete desaster
Posted 5 Jan 2019 on HotelsThe hotel lies on a dirt road and is nearly impossible to reach by taxi! The distance from viru viru airport is not 15 minutes, but rather 45 minutes if you do not get lost like our taxi did. When we finally arrived, they didn’t have our reservation, so the appartment we reserved was not prepared. The hotel is also worn down. Needless to say is that we didn’t stay in the hotel, as this was all unacceptable! To avoid! I don’t understand why they have a 4.5 rating
Comment from Hotel Management
16 Jan 2019 by KarenR, Hotel Management
Dear guest,
We are sorry to know that you had that experience. The taxi service you hired probably didn't know our hotel or how to get there. We also offer services of private drivers to pickup guests from the airport when guests require this service. It's the first time someone gets lost getting to us. We will certainly improve on this aspect offering every client a private transport. On the other hand we don't understand how this reservation was made as a last minute on the 2nd of January, as our hotel was closed by that date due to a general maintenance. So we will also contact the page to know how it got through.
Thanks for your review and sincere comment. Regards.
by A verified traveler
Viaje de Negocios
Posted 6 Mar 2019 on HotelsMuy buen lugar para retirarse y descansar. Necesitaba hacer escala en algún sitio cercano al aeropuerto. Muy atentos con el servicio de transporte que ofrecen (puntual) y la calidad de la estancia. Atención de primera con opción de platos de cocina local excelentes. Habitaciones confortables, muy buen colchón. Agradecido con los servicios.
Comment from Hotel Management
15 Mar 2019 by Karen rek , Hotel Management
Estimado cliente,
Muchas gracias por su opinión. Esperamos poder recibirlo pronto nuevamente en nuestras instalaciones. Fue un gusto atenderlo.
Reciba nuestros gratos saludos desde Santa Cruz.
by A verified traveler
Excelente lugar para compartir en familia.
Posted 31 Jan 2019 on HotelsEl personal del hotel es muy amable, las habitaciones se ven y sienten nuevas, bien equipadas y muy limpias. Internet y Tv 100 puntos. Un lugar muy tranquilo con todo lo necesario. Hermosos jardines muy bien cuidados y deliciosa comida. Gracias por la atención.
Comment from Hotel Management
2 Feb 2019 by KarenR, Hotel Management
Muchas gracias por su reseña. Esperamos recibirlos pronto nuevamente con todo el cariño que nos caracteriza.
Cordiales saludos,
by A verified traveler from Cordoba
Una gran experiencia
Posted 27 Sep 2018 on HotelsLindisimo resort, aunque un poco alejado de la ciudad y habia venido a la Expocruz, maravillosas sus instalaciones, el parque, la pileta, la habitación...Lo mejor sin duda la calidez de la atención de todo el personal y su predisposición a lograr una estadía placentera del huesped....sin ninguna duda volvería nuevamente.
Comment from Hotel Management
26 Oct 2018 by JulioC, Hotel Management
Estimado Sr. Martini, muchas gracias por su reseña. Sin duda nos esforzamos por lograr que nuestros clientes tengan una atención exclusiva y hacer de su estadía lo más placentera y personalizada posible. Esperamos poder recibirlo pronto en una nueva visita.
Reciba cordiales saludos y muchos éxitos !!
