Ratings based on 813 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Darrin, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Warner Robins
Posted 30 Oct 2024
It was good.
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Maurisha,We appreciate your cmments and are glad to hear you had a positive stay with us. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for choosing to stay with us.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Brittany,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
by A verified traveler
Posted 26 Oct 2024
The only thing decent in our room was the bed. The people at the front desk were nice but looked like homeless people. The elevator was in bad shape and pretty rough. The hotel smelled weird and didn’t look like it was kept up at all. Our floor was dirty and our bathroom was horrible. Couple of the lights in the room didn’t work at all. Wash cloth had a hole in it. We won’t stay there again ever!
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Patti, We appreciate your feedback on your recent stay with us. We take all guest comments seriously and will address the issues you experienced to better serve our future guests. Thank you for bringing these matters to our attention, and we hope you will consider reaching out to management directly to further discuss your concerns.
by A verified traveler
Posted 22 Oct 2024
Great customer service from desk staff were excellent. Room was in horrible shape moldy dirty tub was terrible sink faucet was leaking at the valve bathroom floor tile was unfinished in the corner bathroom floor was dirty and extremely dirty underneath the vanity when you walk into the room the entrance was dirty looked like maintenance was done repairs and no one cleaned up after they were finished
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Zefnia, Thank you for sharing your feedback with us. Your comments have been noted and will be addressed with the relevant departments for future improvements. We appreciate you bringing this to our attention for our team to review and correct any issues internally.
by A verified traveler
Posted 16 Oct 2024
Service at check in is nice. But the room is too outdated with torn curtain sheets, worn to the inner metal core bath tub, no facial tissue box in bath room. This property location is nice but the room/building needs serious renovation/improvement.
Comment from Hotel Management
18 Oct 2024 by Manager, Hotel Management
Hello Long,Thank you for sharing your feedback with us. We appreciate your kind words regarding our check-in service. We take all guest comments seriously and have forwarded your concerns to our management team for their review. Your insights will help us in our ongoing efforts to enhance the guest experience.
by A verified traveler
Posted 11 Oct 2024
This was the most disgusting property I have ever stayed in. It was falling apart (holes in the ceiling and tiles missing from the bathroom floor), dirty (mold) and unsafe. Had we not been evacuating for Hurricane Milton, we would have left immediately. Unfortunately, there weren't any hotel rooms within two hours available. Only stayed one night and then drove two hours north to find a property that was safe for my 90 year old mother.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Carolyn,We are sorry to hear about your experience. Guest safety and comfort are our top priorities, and we take all feedback seriously. We recommend contacting management directly to address any concerns you encountered during your stay. Your feedback will help us improve the quality of our services for future guests.
by A verified traveler from Christchurch
Posted 11 Oct 2024
I stay eight nights and there was no room service so you have to go to reception and get your own towels and shampoo conditioner etc if you run out which is different
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello phil,We apologize for any inconvenience you experienced during your stay. Our team appreciates your feedback and will work continuously to improve our services and ensure a seamless experience for our guests. Please feel free to reach out to our management team with any further concerns or suggestions for future stays.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Wingate Manager, Hotel Management
Hello Jason thank you for the 5 out of 5 survey
by A verified traveler from Christchurch
Posted 4 Oct 2024
Very good quality would definitely stay here again as the eateries are growing fast around it, just need more shampoo conditioner and soap on hand been here 6 nights and run out only 22ml bottles supplied
Comment from Hotel Management
4 Oct 2024 by Manager, Hotel Management
Hello phil,We appreciate your positive feedback about our hotel and are glad to hear that you enjoyed your stay. We have taken note of your comments regarding the amenities provided in the room and will share this with our team for review. Thank you for bringing this to our attention, your feedback helps us improve our services for future guests.
