Ratings based on 358 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Property Manager, Hotel Management
Dear Mr. Ingle, Thank you for taking the time to share your feedback with us. We sincerely apologize that we did not fully meet your expectations during your stay at our hotel. Your comments are invaluable to us, and we will use them to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Best regards,Property Manager Comfort Inn & Suites Robins AFB
by A verified traveler
Posted 6 Dec 2024
Property was centrally located
Comment from Hotel Management
9 Dec 2024 by Property Manager, Hotel Management
Thank you for taking the time to fill out our online survey. We are delighted to hear that you had a wonderful stay at Comfort Inn & Suites. Your feedback is greatly appreciated and encourages us to continue providing exceptional service to all our guests.We look forward to welcoming you back in the future for another enjoyable stay.
by A verified traveler
Posted 22 Nov 2024
Checking in and out was easy. Requested a late checkout and wasn’t charged for it. Was able to reserve a room thst allows pets. Front desk staff was friendly and quick to assist if i needed anything. Breakfast was included and self serving. Hot and cold options available. I would stay there again.
Comment from Hotel Management
25 Nov 2024 by Ojash, Hotel Management
Dear Merlinda,Thank you for sharing your wonderful experience with us! We’re delighted to hear that our team made your check-in and check-out process seamless and that you appreciated the complimentary late checkout. It’s great to know you and your pet felt welcome and that our breakfast options met your needs.We’re especially happy to hear our front desk staff provided friendly and efficient service during your stay—your kind words mean so much to us.We look forward to welcoming you back on your next visit! If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Warm regards,Ojash ShahGeneral ManagerComfort Inn & Suites - near Robins Air Force Base Main Gate
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Property Manager, Hotel Management
I wanted to personally thank you for taking the time to leave such a wonderful review of your recent stay with us. We are delighted to hear that you had a good experience and that our team was able to make your visit enjoyable.
by A verified traveler from Playa Del Rey
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Property Manger, Hotel Management
Thank you for taking the time to leave such a wonderful review of your recent stay with us. We are delighted to hear that you had a good experience and that our team was able to make your visit enjoyable.
by A verified traveler
Posted 14 Oct 2024
Excellent service by Keith at the front desk!!
Comment from Hotel Management
14 Oct 2024 by Property Manager, Hotel Management
Thank you for taking the time to fill out our survey and share your feedback. We are delighted to hear that you had a fabulous stay and the excellent service provided by Keith at our front desk.Your positive comments are greatly appreciated and will be shared with Keith and the rest of our team. It is always encouraging to receive such wonderful feedback, and it motivates us to continue providing exceptional service to all our guests.We look forward to welcoming you back in the future and ensuring your next stay is just as enjoyable.
by A verified traveler
Posted 13 Oct 2024
Needs to be renovated.light is very dim and needs to step into the future
Comment from Hotel Management
14 Oct 2024 by Property Manager, Hotel Management
I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you experienced during your recent stay with us. It is our priority to ensure that all our guests have a comfortable and enjoyable experience, and I regret that we fell short in your case.Please know that your feedback is invaluable to us, and we are taking immediate steps to address the issues you encountered.
by A verified traveler
Posted 8 Oct 2024
It was quiet
Comment from Hotel Management
10 Oct 2024 by Property Manager, Hotel Management
Thank you for taking the time to complete our survey. We appreciate your comment about your stay being quiet. However, we apologize that we did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our services.
by A verified traveler
Posted 4 Oct 2024
Professional and friendly staff. Clean rooms and convenient parking.
Comment from Hotel Management
4 Oct 2024 by Property Manager, Hotel Management
I wanted to extend my heartfelt thanks for taking the time to complete our survey. Your feedback is incredibly valuable to us, and we are delighted to hear that you had a positive experience during your stay.We are especially pleased that you found our staff to be professional and friendly, and that you appreciated the cleanliness of our rooms and the convenience of our parking facilities. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and your kind words are a wonderful affirmation of their efforts.Thank you once again for your feedback. We look forward to welcoming you back in the future and providing you with another exceptional experience.
by A verified traveler
Posted 25 Sep 2024
None
Comment from Hotel Management
26 Sep 2024 by Property Manager , Hotel Management
Thank you for sharing your feedback with us. I am truly sorry to hear that your stay did not meet your expectations. We strive to provide the best experience for our guests, and it is clear we fell short during your visit.
