Ratings based on 7 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2024
Our stay was such a disappointment, not only because the property has so much potential but because the staff really tried hard to be helpful.
Unfortunately, the place is very poorly run. The staff, as friendly as they are, barely speak any English. Their uniforms are also dirty.
The room, as much potential as it has, is falling apart. Windows don't close properly, showers have no pressure and the toilet barely flushes.
Mosquito nets are also full of holes, rendering them useless. We also only found used toiletries in the bathroom. There was also no bannister on the staircase down to the room, with a fairly violent drop if one were to fall off the edge (which can be easily done).
The staff, while friendly, are also not particularly conscientious. Dangerous driving from the hotel meant we almost had a collision on at least two occasions (even trying to overtake another Lelewatu vehicle en-route). The golf cart down to the rooms was also overloaded and didn't feel safe but the poor English skills made it practically impossible to communicate this.
There is also no manager on site (they're based in Bali), which means problems are almost impossible to resolve. In any case, said manager also doesn't speak English.
Said management also appears to be deleting reviews on Google (of which I have screenshots).
The quality of the food is very poor; a bread basket that came with breakfast is made up of cheap local rolls that are stale and dry, having more in common with cheap pre-slice
Comment from Hotel Management
11 Jan 2024 by Management of Lelewatu Resort Sumba, Hotel Management
Dear Mr. Jai Kharbanda,Warmest greetings from Lelewatu Resort Sumba,On behalf of the management, we would like to sincerely apologize for any inconvenience you have experienced during your stay.We will take your comment very seriously and we will ensure that it won't happen again in the future.Your review is helping us to be better and for that we greatly appreciate your comment. We are more than happy to learn from guest like you Mr. Jai Kharbanda.We thank you for your feedback and hope we have the opportunity to welcome you back with a much better experience.
by A verified traveler
Posted 15 Sep 2023
Comment from Hotel Management
17 Sep 2023 by Lelewatu Management, Hotel Management
Dear Mr Desmond,Well received your message and thank you for your review. We do hope that we will have another opportunity to welcoming and serving you again at Lelewatu Resorts SumbaHave a nice day aheadBest regards
by A verified traveler
Posted 11 Jun 2023 on Hotels
Comment from Hotel Management
16 Jun 2023 by E-commerce, Hotel Management
Dear Mr. AnonymousThank you for ratingKind RegardsManagement
by A verified traveler from Elmhurst
Posted 8 May 2023
Comment from Hotel Management
16 Jun 2023 by Management of Lelewatu Resort Sumba, Hotel Management
Dear Mr/s YondraThank you for rating Have a nice Day :)kind Regards
by A verified traveler
Posted 23 Oct 2022
We loved our stay here.Very pleased with staff and food was excellent.Would come back for sure John and Jaclin
Comment from Hotel Management
11 Jan 2024 by Management of Lelewatu Resort Sumba, Hotel Management
Dear Mr. John Clemenger,I would like to thank you for your recent visit Lelewatu Resort Sumba and wonderful review of our resort. It makes us happy when our guests enjoy their stay.It motivates us to go on like this and give the best for our guest day by day. It would be lovely if we could welcome you again soon and wish you all the best.
by A verified traveler
Posted 22 May 2022
isolation from other establishments
Comment from Hotel Management
11 Jan 2024 by Management of Lelewatu Resort Sumba, Hotel Management
Dear Mr. Georges,I would like to thank you for your recent visit Lelewatu Resort Sumba and wonderful review of our resort. It makes us happy when our guests enjoy their stay.It motivates us to go on like this and give the best for our guest day by day. It would be lovely if we could welcome you again soon and wish you all the best.
by A verified traveler from Melbourne
Posted 10 Feb 2020
Amazing staff who try their very best to cater to you, and even more amazing views. I had a spectacular time.
Comment from Hotel Management
14 Feb 2020 by Lelewatu Management Team, Hotel Management
Thank you Charlene for taking the time to review us. We are delighted to hear that our staff was able to cater your needs. More importantly you had a spectacular time during your stay at Lelewatu Resort. We to see you again on your next visit to Sumba. Cheers !