Ratings based on 592 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The location is excellent , very safe area , staff very polite, reception good, room was a bit tired, could do with a lick of paint, but bathroom was very clean and modern, beds were super comfortable and the room was very large at an excellent price for London. We discovered a hidden kitchen behind a door that we had no idea was there! Very quiet also
Comment from Hotel Management
27 Nov 2024 by Jugal, Hotel Management
Dear Sarah, We were thrilled to read your excellent review of your recent stay at our Axiom Park Hotel. Your kind words regarding staff and location mean a lot to us and our team. We strive to provide exceptional service and create memorable experiences for all our guests, and your positive feedback reinforces our commitment to this goal. Thank you again for choosing Axiom Park Hotel. We look forward to welcoming you back in the future. Sincerely,
by A verified traveler
Posted 27 Nov 2024
We had a pleasant enough stay at the Axiom, but upon arrival and parking we were left in the car park for 20 minutes until someone let us into the hotel. TV in room did not work, but rest of stay was ok.
Comment from Hotel Management
27 Nov 2024 by Jugal, Hotel Management
Dear Nigel,Thank you for taking the time to share your feedback about your recent stay at the Axiom. We appreciate your honesty and value your input as we strive to continuously improve our services.We apologize for the inconvenience you experienced upon arrival, particularly the delay in being let into the hotel. We understand how frustrating this must have been, and we are taking steps to prevent this from happening again in the future.We are also sorry to hear that the TV in your room did not work properly. We understand that this can significantly impact the comfort of a stay, and we apologize for any inconvenience this may have caused.We hope that despite these issues, you enjoyed the other aspects of your stay. Your positive feedback regarding the overall experience is encouraging.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back to the Axiom in the future and provide you with a more enjoyable experience.Sincerely,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jugal, Hotel Management
Dear Hazel, We were thrilled to read your excellent review of your recent stay at our Axiom Park Hotel. Your kind words mean a lot to us and our team. We strive to provide exceptional service and create memorable experiences for all our guests, and your positive feedback reinforces our commitment to this goal. Thank you again for choosing Axiom Park Hotel. We look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 10 Nov 2024
Very friendly and welcoming staff, quick and efficient check-in, room was clean and well decorated with transport links on the doorstep.
Comment from Hotel Management
15 Nov 2024 by Jugal, Hotel Management
Thank you for your feedback! We're glad you enjoyed your stay. Your rating of 5/5 is very helpful and we'll use it to continue improving our services. We hope to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Jugal, Hotel Management
Dear Potencia,We were thrilled to read your excellent review of your recent stay at our Axiom Park Hotel. Your kind words mean a lot to us and our team.We strive to provide exceptional service and create memorable experiences for all our guests, and your positive feedback reinforces our commitment to this goal. Thank you again for choosing Axiom Park Hotel. We look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 13 Oct 2024
Property matches the description
Comment from Hotel Management
16 Oct 2024 by Jugal, Hotel Management
Dear Arjun,Thank you for taking the time to share your review. We're especially pleased to hear that you enjoyed our staff services and location. Your positive feedback means a lot to our team. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 5 Oct 2024
Excellent
Comment from Hotel Management
8 Oct 2024 by Jugal, Hotel Management
Dear Kennedy,We're absolutely delighted to hear that you had such a fantastic stay with us. It's wonderful to know that our room met your expectations and that you enjoyed your experience overall.Your kind words mean a lot to our team, and we'll be sure to share your positive feedback with everyone. We hope to have the opportunity to welcome you back in the future.Thank you again for choosing our Axiom Park Hotel.Best regards,Jugal
by A verified traveler
Posted 5 Oct 2024
Very tired condition, needs repainting and holes in walls repairing. Could not open window as broken. Air conditioner temperature could not be altered and clean filter notification on. Strong smell of cigarette smoke from neighbors room. Sink tap constantly dripping into metal sink that drove you nuts at night. Plus side shower good and hot.!!
by A verified traveler
Posted 24 Sep 2024
Clean hotel and friendly staff
Comment from Hotel Management
27 Sep 2024 by Jugal, Hotel Management
Dear Gayle,We were thrilled to read your wonderful review about your stay at our Axiom Park Hotel. Your positive feedback means a lot to our team.We're glad to hear that you enjoyed the staff service and cleanliness. Your comments will help us continue to provide exceptional service to all of our guests.Thank you again for choosing Axiom Park Hotel. We hope to see you again soon.Sincerely,Jugal
by A verified traveler
Posted 22 Sep 2024
I was in a basement room - no window, which wasn't in the description. The TV didn't work - and even when mentioned was not sorted. The double bed was against the wall on one side, with neither side having a bedside table. The wall above the bed had some dubious handprints ... The double bed was supplied with two pillows which were very thin - was promised more when mentioned but again never materialised. Whilst reception is clean and tidy - the part we were in was scruffy. On arrival ID was required, fine, but I was not impressed at my drivers license being photo copied, on asking for the copy on leaving it had "gone missing". One of the worst stays I've has when going through Expedia.
Comment from Hotel Management
27 Sep 2024 by Jugal, Hotel Management
Dear Andrew,We are truly sorry to hear that your recent stay at our Axiom Park Hotel did not meet your expectations. Your feedback is valuable to us as it helps us identify areas where we can improve.Regarding the basement room and TV issues, we apologize for any inconvenience this may have caused. We will investigate these matters to ensure that such problems do not occur again.We understand your concern about the bed placement and lack of bedside tables. We will review our room layouts to ensure that future guests have a more comfortable experience. We also apologize for the handprints on the wall. This is unacceptable, and we will take immediate steps to address it.Regarding the pillows, we apologize for the oversight. We will ensure that our staff is more attentive to guest requests in the future.We understand your concern about your driver's license being photocopied. While we do require identification for security purposes, we apologize for any inconvenience caused by the missing copy. We will investigate this matter as well. However, Usually we destroy all photo-copies of the guests within 3-5 days after their check-out. We would like to offer you a 15 % discount for your next stay at our hotel in the future as a gesture of goodwill. Please let us know if you are interested in this offer.Your feedback is important to us, and we appreciate you taking the time to share your experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay. Sincerely,JugalAxiom Park Hotel
