Ratings based on 574 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Clean hotel and friendly staff
Comment from Hotel Management
27 Sep 2024 by Jugal, Hotel Management
Dear Gayle,We were thrilled to read your wonderful review about your stay at our Axiom Park Hotel. Your positive feedback means a lot to our team.We're glad to hear that you enjoyed the staff service and cleanliness. Your comments will help us continue to provide exceptional service to all of our guests.Thank you again for choosing Axiom Park Hotel. We hope to see you again soon.Sincerely,Jugal
by A verified traveler
Posted 22 Sep 2024
I was in a basement room - no window, which wasn't in the description. The TV didn't work - and even when mentioned was not sorted. The double bed was against the wall on one side, with neither side having a bedside table. The wall above the bed had some dubious handprints ... The double bed was supplied with two pillows which were very thin - was promised more when mentioned but again never materialised. Whilst reception is clean and tidy - the part we were in was scruffy. On arrival ID was required, fine, but I was not impressed at my drivers license being photo copied, on asking for the copy on leaving it had "gone missing". One of the worst stays I've has when going through Expedia.
Comment from Hotel Management
27 Sep 2024 by Jugal, Hotel Management
Dear Andrew,We are truly sorry to hear that your recent stay at our Axiom Park Hotel did not meet your expectations. Your feedback is valuable to us as it helps us identify areas where we can improve.Regarding the basement room and TV issues, we apologize for any inconvenience this may have caused. We will investigate these matters to ensure that such problems do not occur again.We understand your concern about the bed placement and lack of bedside tables. We will review our room layouts to ensure that future guests have a more comfortable experience. We also apologize for the handprints on the wall. This is unacceptable, and we will take immediate steps to address it.Regarding the pillows, we apologize for the oversight. We will ensure that our staff is more attentive to guest requests in the future.We understand your concern about your driver's license being photocopied. While we do require identification for security purposes, we apologize for any inconvenience caused by the missing copy. We will investigate this matter as well. However, Usually we destroy all photo-copies of the guests within 3-5 days after their check-out. We would like to offer you a 15 % discount for your next stay at our hotel in the future as a gesture of goodwill. Please let us know if you are interested in this offer.Your feedback is important to us, and we appreciate you taking the time to share your experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay. Sincerely,JugalAxiom Park Hotel
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 28 Aug 2024
Room was comfortable and clean, but service was average.
Comment from Hotel Management
28 Aug 2024 by Jugal, Hotel Management
Dear Richard,Thank you for choosing Axiom Park Hotel for your recent stay. We appreciate you taking the time to share your feedback.We're pleased to hear that you found your room comfortable and clean. We strive to provide a pleasant and relaxing environment for all of our guests.We note your comments regarding the service. We take your feedback seriously and will be reviewing our service standards to ensure we are meeting the expectations of our guests.We hope to have the opportunity to serve you again in the future.Sincerely,Axiom Park Hotel
by A verified traveler
Posted 23 Aug 2024
I am a Dad with 2 kids and a wife of course. Visting London from Boston, US of A.I would stay here again if I come to London, Bcos
1) Best front desk support
2) responds to email
3) Bus stop in 10 Ft
4) Groceries opposite
5) Liquor store 2 min walk
6) Bangaladeshi food calls indian not that delicious. Ok
Overall good location, safe for sure. Hope this helps.
Comment from Hotel Management
23 Aug 2024 by Mani, Hotel Management
Thank you Diwakar Sir for being here, Your review matters a lot and its nice talking to you sir regarding your life Experiences, your life suggestions etc. As a youngster these conversations are worthful and we are happy to have you again.Have a safe journey to your Euro Trip!Regards,Mani,Axiom Park Hotel.
by A verified traveler
Posted 20 Aug 2024
Terrible parking dirty old hotel
Comment from Hotel Management
21 Aug 2024 by Jugal, Hotel Management
Dear John,We are very sorry to hear that your recent stay at our hotel fell short of your expectations. Your feedback regarding the cleanliness and condition of the hotel, as well as the parking situation, is important to us.We take these concerns seriously and are committed to providing a positive experience for all our guests. We are actively working to address the issues you've raised, including improving our cleaning protocols and exploring parking options.Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Once again, we apologize for any inconvenience caused to you during the stay.Sincerely,Axiom Park Hotel Team
by A verified traveler
Posted 31 Jul 2024
We stayed here for 5 nights - great location, friendly staff and our room was clean. Unfortunately the rooms were not well maintained however - and a general maintenance schedule seems to be lacking. Our room didn't have airconditioning, a pedestal fan was going full blast in the room so it was obvious it wasnt working. A cupboard was hanging off the wall over the kitchenette which didnt look particularly safe. When I asked if I could change rooms, the receptionist said just open the window (which we couldnt) and they could look at a different room in the morning.
Room 2 - had air conditioning that worked but wasn't particularly effective. The room was in better condition than the last, however the curtains were missing hooks and therefore were not hanging on the railing properly at the window. The sheets felt strange - they were clean but when we looked closer the mattress was very pilled, making the sheets feel rough to sleep on. The mattress needed to be replaced. Both rooms were in need of a paint.
With some love, this place would be great to stay at.
Comment from Hotel Management
9 Sep 2024 by Sandip, Hotel Management
Dear Alison,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments about the room amenities are concerning, and we deeply regret any inconvenience you experienced.We take all feedback seriously and are committed to addressing the issues you raised. Please be assured that we are taking steps to ensure these problems are resolved and do not recur. Your experience is not reflective of the high standards we strive to maintain, and we will be conducting a thorough review with our team.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Axiom Park Hotel.
by A verified traveler
Posted 31 Jul 2024
Very helpful staff, good value and decent sized room
Comment from Hotel Management
3 Aug 2024 by Jugal, Hotel Management
Dear Dana,Thank you for sharing your fantastic review! We are thrilled to hear that you had such an enjoyable stay at Axiom Park Hotel. Getting 5 stars from you for our hospitality are greatly appreciated and have been shared with the team.Creating a comfortable and welcoming environment for our guests is our top priority, and we are glad to know we met your expectations. Your positive feedback encourages us to keep striving for excellence.We can't wait to welcome you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Best regards,Axiom Park Hotel
by A verified traveler
Posted 19 Jul 2024
The AC did not work
Comment from Hotel Management
19 Jul 2024 by Jugal, Hotel Management
Dear Isiyaze,Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience during your stay with us. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it is always rewarding to hear that we have succeeded. We appreciate your feedback and are thrilled to know that you enjoyed your stay.We look forward to welcoming you back to Axiom Park Hotel in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out.Warm regards,Axiom Park hotel
by A verified traveler
Posted 14 Jul 2024
The rooms are mis-sold
The triple rooms are advertised as having a Queen size bed and a double sofa bed.
Both triple rooms on our booking had a small double bed & a single bed.
Comment from Hotel Management
9 Sep 2024 by Reservation Team, Hotel Management
Dear Katie,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Your comments about the room amenities are concerning, and we deeply regret any inconvenience you experienced.We take all feedback seriously and are committed to addressing the issues you raised. Please be assured that we are taking steps to ensure these problems are resolved and do not recur. Your experience is not reflective of the high standards we strive to maintain, and we will be conducting a thorough review with our team.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,Axiom Park Hotel.
