Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Stayed at this hotel multiple times now. Would recommend again for convenience, cleanliness and overall friendly staff.
by A verified traveler
Posted 22 Nov 2024
Feels like a 3-star hotel in terms of service
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Doris, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Rebecca,Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back.Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler from Honolulu
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Theresa, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler from San Diego
Posted 8 Nov 2024
Old, not well maintained, staff rude
Comment from Hotel Management
11 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Alexander,Thank you for taking the time to share your feedback.We are sorry to hear that your stay did not meet the high standards we strive to uphold. We understand that the condition of a room and the quality of amenities play a crucial role in the comfort of our guests. Following your feedback, we will re-evaluate our room offerings to ensure they consistently reflect the modern and stylish decoration we are known for. Your remarks regarding the service from our team you received are concerning, and we will address this with our team to ensure our hospitality is always warm and welcoming. Your comfort is of paramount importance to us and we are committed to improving in these areas.We regret that the room size did not meet your expectations. Our central location in Wan Chai provides convenient access to many attractions, but it does mean that space is at a premium. Nonetheless, we are dedicated to maximizing guest comfort within the room dimensions and will consider your input as part of our ongoing efforts to enhance guest satisfaction.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Ohad Tiktinsky, General Manager
by A verified traveler from Oahu
Posted 6 Nov 2024
Excellent locations for shopping and dinning and easy access to all parts of Hong Kong. Even Airport bus to the airport within a few minutes walk from the hotel.
Breakfast room on the 1st floor has recently gone through a refresh renovation making it more pleasant to have breakfast before making it out for the day!
Comment from Hotel Management
7 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Richard, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed our central location, the ease of access to the vibrant city, and the convenience of the airport bus nearby. It is great to know that the recent enhancements to our breakfast room added to the pleasure of your mornings. Your acknowledgement of the room cleanliness, hotel condition, service, and amenities truly warms our hearts.We look forward to seeing you again soon.Best regards,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Angelina, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Vincent, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 28 Oct 2024
good location with good activities in and out of hotel
Comment from Hotel Management
29 Oct 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Sze, Thank you very much for this kind review of your recent stay.We are delighted that you appreciated our strategic location, the engaging activities available, the immaculate cleanliness of our rooms, the overall condition of our hotel, and the service provided by our attentive staff. It is great to know that our efforts to ensure a memorable stay for our guests are recognized, especially with our recent refurbishments and the variety of amenities we offer, from our outdoor swimming pool to our diverse dining options such as Le Café and Pepino Italian Restaurant.We look forward to seeing you again soon.Best regards,Ohad Tiktinsky, General Manager
