Ratings based on 976 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Was close to places we want to visit.
The staff are so helpful.
by A verified traveler
Posted 8 Jan 2025
We enjoyed the ease of transportation and many shopping & dining options in the area. However…although the hotel was very good but lack the average amenities like swimming pool, limited self laundry machine & dryer. Breakfast was good but we decided to stay in one night for dining in same restaurant where they serviced breakfast and dinner was bad and costly ! Beware they charged you for water !
by A verified traveler
Posted 31 Dec 2024
The property was old, furniture and carpet were all very old and looked dirty to me. But staff were friendly and helpful.
Comment from Hotel Management
1 Jan 2025 by Holiday Inn Express Causeway Bay, Hotel Management
Dear Nora,Thank you for taking the time to share your feedback with us.It is nice to hear that our staff provided friendly and helpful service to you during your stay. However, we are truly sorry to learn that your stay did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret falling short in this instance. Your feedback serves as a catalyst for our continuous improvement, and we will work hard for betterment.We hope you'll grant us another opportunity to serve you again owing to your kindness. Warm Regards,Kaivin NgGeneral Manager
by A verified traveler
Posted 21 Dec 2024
great location. good staff and service. small rooms. as expected.
by A verified traveler from Mid levels
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 17 Dec 2024
by A verified traveler from inuvik
Posted 17 Dec 2024
by A verified traveler
Posted 6 Dec 2024
The staff were very courteous and attended to requests promptly. They made checking in very pleasant.
However, service staff at the breakfast venue were not very friendly and mannerism were a bit "rough".
by A verified traveler
Posted 22 Nov 2024
Quite a gem around Causeway Bay. Minutes from the MTR exit and Times Square.
Only thing to note is if you are coming on the airport train to Causeway bay, there is a bit of a walk at Hong Kong station / Central to transfer to the island line.
Otherwise hotel is great. No frills, location is great and room was reasonably clean and quiet.
Breakfast is included.
Would definitely return again
