Ratings based on 88 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Not a bad place to stay, it’s just small.
Comment from Hotel Management
24 Oct 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Guest, Thanks for your review about our hotel.We are delighted that you found our hotel's cleanliness and condition to your satisfaction, and that our services and room amenities contributed positively to your stay. Our team works tirelessly to maintain a high standard of cleanliness and to ensure that our facilities are top-notch for our esteemed guests like yourself.However, we understand that you found the room size to be less spacious than expected. We aim to provide a comfortable and efficient space for our guests, and we regret any inconvenience this may have caused. Our rooms are designed to offer a calming and restorative environment, and we sincerely apologize if this aspect did not meet your expectations.Finally, we are pleased that you appreciated the room amenities provided. Our goal is to create a seamless experience with thoughtful touches like our Nespresso Coffee Machine, high-quality mattress, and luxurious en-suite bathrooms. We hope that these features enhanced the overall comfort of your stay.We are hoping to welcome you back in the future. All the best.Ohad Tiktinsky, General Manager
by A verified traveler
Posted 7 Oct 2024
Ok
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Samuel, Thank you very much for this kind review of your recent stay.We are delighted to read that you enjoyed your stay at AKI Hong Kong - MGallery. Your satisfaction with the cleanliness, hotel condition, and service is truly encouraging to our team.We hope you had the chance to experience our top-floor Whisky Bar, UNCLE MING'S, with its panoramic city view, during your stay. The curated selection of international whiskies and inventive cocktails, paired with the breathtaking views, is a feature that we take pride in, and we trust it added an extra touch of enjoyment to your visit.We look forward to seeing you again soon.Best regards,Ohad Tiktinsky, General Manager
by A verified traveler from San Luis Potosí
Posted 23 Sep 2024
Great !!
Comment from Hotel Management
24 Sep 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Margarita, Thank you very much for your kind review.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our top-floor Whisky Bar, UNCLE MING'S, with its panoramic city view and selection of more than 80 international whiskies during your stay.It would be a pleasure to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler from Marana
Posted 21 Sep 2024
This hotel is chic and modern. Our room was an engineering marvel. The amenities are 5 star. The staff is so friendly and helpful. Especially Brian the concierge. So convenient and walkable. Plenty of taxis and close to all transit options. Don’t miss the fabulous view from the Whiskey bar on the top floor, or their fabulous bartenders making unique and delicious cocktails!
Comment from Hotel Management
23 Sep 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Kim, Thank you very much for your kind review.We are thrilled that you had such an exceptional experience at AKI Hong Kong - MGallery.It's fantastic to hear that you found our hotel chic and modern, with 5-star amenities. We take great pride in our elegant and stylish rooms, designed with smart-living technology to ensure a comfortable stay. We're pleased that you appreciated our friendly and helpful staff, especially Brian from our concierge team. Your praise for our convenient location and proximity to various transit options is much appreciated. We're glad you were able to take advantage of our prime position in Wan Chai, just a short walk from major attractions and public transportation. Lastly, we're delighted that you enjoyed the panoramic city views and unique cocktails at Uncle Ming's, our top-floor whiskey bar. With over 80 international whiskies, including rare single malts, we strive to offer an unforgettable experience for our guests.It would be a pleasure to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 11 Aug 2024
AKI is excellent in terms of service, cleanliness, staff and room layout. However the rooms are v small and I had a room facing rather old buildings. So no view and curtains had to be down most of the time which made room looked dark as a couple of lights were not working. Also not the most convenient location in terms of shopping. Other than that it’s a great hotel.
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are truly heartened to receive your high praise on service, cleanliness, and staff hospitality at AKI Hong Kong - MGallery.We are pleased that our room layout proved to be well-arranged for your stay, and that our commitment to cleanliness and service was evident throughout your visit.However, we understand your concerns regarding the room's size and the obstructed view which necessitated keeping the curtains closed. We recognize these aspects are significant for overall guest comfort. Additionally, we regret to hear that some lights were not functioning properly, which we will address promptly. While our location is chosen for its proximity to major attractions and transportation, we are sorry to hear it did not fully meet your shopping convenience needs.Nonetheless, we hope the ambiance of our rooms and the eagerness of our staff to assist in any way have left a lasting positive impression. Located in the vibrant heart of Wan Chai, we are just a short walk from top attractions and public transit, offering an opportunity to explore the city with ease on your next visit.We hope to welcome you back. All the best.Ohad Tiktinsky, General Manager
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Chelsea,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by 总经理, Hotel Management
尊敬的宾客，您好！非常感谢您对我们酒店的支持与信任！我们很高兴您在我们这里过得愉快。再次感谢您的支持与厚爱，我们真诚期待您的再次光临，祝您开心度过每一天！欧海德 总经理
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Daniel,Thank you for such a great review.We are really pleased we met your expectations.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by 总经理, Hotel Management
尊敬的宾客，您好！非常感谢您对我们酒店的支持与信任！我们很高兴您在我们这里过得愉快。再次感谢您的支持与厚爱，我们真诚期待您的再次光临，祝您开心度过每一天！欧海德 总经理
by A verified traveler
Posted 7 Jul 2024
Good
Comment from Hotel Management
8 Jul 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Chih,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
