Ratings based on 801 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ruffin
Posted 23 Sep 2024
No 24 hour service. The AC went out at 1:32 am. I would have been miserable and Hot if I didn't have my small portable fan with me.
Comment from Hotel Management
26 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Val,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WALTERBORO. At Red Roof we are happy to know that you made us your choice of stay. However, you stated that you were unsatisfied with having no 24 hour service and the AC that went out at 1:32 am. These will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Jul 2024
The staff is nice and the room is clean enough no breakfast but the cable is great
Comment from Hotel Management
28 Jul 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Kyrica. The staff and I at the Red Roof Inn Walterboro appreciate your 5/5 score following your stay. I am thrilled that our nice staff, cleanliness and the other highlights pleased you. However, you stated that the lack of breakfast hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Jul 2024
Found alive and dead roaches in the room, bed was infested with bed bugs
Comment from Hotel Management
25 Jul 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Michelle,I appreciate you sharing your feedback following your stay at the Red Roof Inn Walterboro. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your feedback with management to ensure that your concerns are addressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Jul 2024
Checked in didnt even stay place was garbage
Comment from Hotel Management
17 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Shannon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Walterboro. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the property not being to your liking. Please accept our sincerest apology for the impact this issue had on your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Jun 2024
Good
Comment from Hotel Management
30 Jun 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Alice,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN WALTERBORO. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Jun 2024
Clean room no breakfast
Comment from Hotel Management
28 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear William, Everyone here at the Red Roof Inn Walterboro was proud to see your 4/5 score. I am happy that our cleanliness pleased you. However, you stated that the lack of breakfast hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Would Stay Again
Posted 26 Jun 2024 on HotelsLady at front desk was very nice and helpful. Enjoyed out chat with her suggestions for dining etc. had a problem with our tv remote and she came right up to help! We would stay there again. We stayed in a La Quinta in Charlotte on the road the night before and it was not as nicely kept and staff not as nice and helpful as Red Roof Inn which surprised me!
Comment from Hotel Management
28 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Curtis, Everyone here at the Red Roof Inn Walterboro was proud to see your 10/10 score. I am happy that our helpful and nice staff made your stay a great one. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from Jacksonville
Posted 15 Jun 2024
Bugs in bathroom, peeling paint new floors but no maintainence
Comment from Hotel Management
16 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Penny,Thank you for taking the time to tell us about your experience at the RED ROOF INN WALTERBORO. You indicated that there was paint peeling, no maintenance and the insects you described in the bathroom hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you highlighted. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Refurbishment needed
Posted 1 Jun 2024 on HotelsThe inn is in need of refurbishment. Bed was very soft and had little structure. No coffee at the front desk. The room smelled musty and air conditioner made banging noises. The ceiling in room looked as if it had leaked. I generally like red roof inns but not this one
Comment from Hotel Management
4 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear John, Thank you for taking the time to tell us about your experience at the RED ROOF INN WALTERBORO. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the noise disturbances caused along with the other issues mentioned. Please feel free to reach out to the front desk in real time to have your concerns addressed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
7 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Joe, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WALTERBORO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
