Ratings based on 806 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
It was extremely dirty. Hand prints on mirrors and hair in shower. Floor lamp in bathroom that door didnt even close. Peep hole was broken with a tissue stuck in it. Could see through the door frame right into the room. Air conditioner didn't even work.
Comment from Hotel Management
11 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Amanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EL PASO EAST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean room, broken peep hole and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from Vidalia
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Linda, The staff at the Red Roof Inn Walterboro and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Hello Kukelia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WALTERBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Carla RediResponse Specialist, Hotel Management
Hello Dianne, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Walterboro and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler from Ruffin
Posted 23 Sep 2024
No 24 hour service. The AC went out at 1:32 am. I would have been miserable and Hot if I didn't have my small portable fan with me.
Comment from Hotel Management
26 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Val,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WALTERBORO. At Red Roof we are happy to know that you made us your choice of stay. However, you stated that you were unsatisfied with having no 24 hour service and the AC that went out at 1:32 am. These will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Jul 2024
The staff is nice and the room is clean enough no breakfast but the cable is great
Comment from Hotel Management
28 Jul 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Kyrica. The staff and I at the Red Roof Inn Walterboro appreciate your 5/5 score following your stay. I am thrilled that our nice staff, cleanliness and the other highlights pleased you. However, you stated that the lack of breakfast hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Jul 2024
Found alive and dead roaches in the room, bed was infested with bed bugs
Comment from Hotel Management
25 Jul 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Michelle,I appreciate you sharing your feedback following your stay at the Red Roof Inn Walterboro. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your feedback with management to ensure that your concerns are addressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Jul 2024
Checked in didnt even stay place was garbage
Comment from Hotel Management
17 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Shannon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Walterboro. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the property not being to your liking. Please accept our sincerest apology for the impact this issue had on your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Jul 2024 on Hotels
Pool was green but was told it was still swimmable.
Comment from Hotel Management
13 Jul 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Tyrone,Thank you for taking the time to tell us about your experience at the Red Roof Inn Walterboro. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologize for the possible hinderance caused by the upkeep of the pool not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Jun 2024
Good
Comment from Hotel Management
30 Jun 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Alice,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN WALTERBORO. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
