Ratings based on 965 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
We were given a room that was obviously not cleaned or someone else was using it. The second room has no remote control, a cracked sink and is generally not very clean. When I was given the key to the room, I was told that it had no towels. We did get towels, but they are stained.
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
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by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 31 Dec 2024
Door key would not work. Tub was disgusting. Bathroom faucet took several minutes of playing with to get hot water. You get what you pay for. Don't think I will use Trivago or this hotel again
Comment from Hotel Management
3 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the issues you experienced during your stay. The concerns you raised regarding the door key, tub cleanliness, and hot water are certainly not up to our standards, and we will address these with our team immediately. We understand your frustration and appreciate your feedback. We hope you’ll reconsider and give us the opportunity to provide you with a much improved experience in the future.
by A verified traveler
Posted 30 Dec 2024
Infested with cockroaches
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 22 Dec 2024
Nonsmoking room smelled real strong of smoke. Also the bedspread had a cigarette burn in it. It was noisy all night. A lady was yelling at 2:30 am. Breakfast was good.
Comment from Hotel Management
23 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your experience. We apologize for the issues you encountered with the smell of smoke, the bedspread, and the noise during your stay. We understand how frustrating that must have been. We're glad to hear you enjoyed the breakfast, though. Your feedback is important, and we will certainly address the concerns you raised to ensure a better experience for future guests. We hope to have the opportunity to welcome you back for a more pleasant stay.
by A verified traveler from Summerville
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
