Ratings based on 128 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 9 Nov 2023 on Hotels
by A verified traveler
Posted 21 Sep 2023
by A verified traveler
Posted 25 Jul 2023 on Hotels
by A verified traveler
Posted 21 Sep 2022 on Hotels
by A verified traveler
Hotel of thieves
Posted 17 Nov 2021 on HotelsUnfortunately you can’t find anyone to help you and for 2 hrs late checkout I paid 20€ extra .
They stolen the charger of my iPhone mobile when I left it in the room !!!
Comment from Hotel Management
3 Jan 2022 by Mano Thies - Management, Hotel Management
Dear Mr. Elgharabawi,
thank you for rating your stay.
However, we don't understand why you leave such a reputation-damaging review.
I have just requested the deletion of the rating and now I take a position on it.
1.
When you came to the reception around 11:00 a.m. to ask for a later check-out, I was very much there to help and otherwise we can be reached 24 hours a day from inside and outside.
2.
I informed you that we have to charge € 20.00 for a late check-out and that you can then stay in your room until 2:00 p.m.
The costs cover the administrative expenses in housekeeping and the mostly overtime of the cleaning staff.
3.
None of our employees has ever stolen a guest's property. If you had asked me about a missing charger, I would have looked with you or given you one of ours. Because we have more chargers than we could ever need and, incidentally, we have all bought and paid for them.
Perhaps you will reflect on the situation once and then see the whole thing with different eyes.
However, if you want to enlighten me about things that I don't know about or you think I am wrong, I would be happy to hear your detailed view of the above-mentioned processes.
Otherwise I remain with best regards and wish you a pleasant time.
Mano Thies
Sales & Marketing Manager
by A verified traveler
Posted 26 Mar 2020 on Hotels
Comment from Hotel Management
2 May 2020 by Walsroder Hof - Das Team, Hotel Management
Vielen Dank für Ihre positive Bewertung!
by A verified traveler
Posted 12 Jul 2019 on Hotels
by A verified traveler
Posted 17 Apr 2019
Rooms not ready, water not hot, floor very dusty but staff were very nice
by A verified traveler
Posted 27 Oct 2024
Große, komfortable Zimmer. Super Frühstück mit toller Auswahl. Wir waren sehr zufrieden!
