Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Nice and quiet
by A verified traveler
Posted 29 Oct 2024
Hidden , inconvenient, dirty, no restaurants nearby
Comment from Hotel Management
29 Oct 2024 by Front desk Manager, Hotel Management
Cynthia, thank you for your review. We regret that your expectations were not met. You mentioned that there were no restaurants nearby, yet a block away you have a very good and popular Chinese, Mexican, pizzeria all within. You also mentioned that it was dirty, inconvenient, hidden, although you didn't complain with your room being dirty and we aren't hidden we are right off the highway, so I don't understand how these things were an issue, but I hope you still come back and see us again soon!
by A verified traveler
Posted 28 Oct 2024
The property was very drab. This property has been taken over from Triple 8 by Surestay/Best Western. It's obvious that very little has been done to improve the property. The best thing about the room was the bed and bedding. I appeared to be new and was very comfortable. The towels were old and mangy looking. The chair had huge scratch marks on the end of the wooden arms, actually kind of creepy. The cable TV was impossible to figure out how to work. The channel numbers wouldn't type in correctly to bring up the requested TV show. In addition, the standard TV channels like ABC, NBC and CBS were not available. A shout out to the front desk staff who were very competent and professional.
Comment from Hotel Management
29 Oct 2024 by Front desk Manager, Hotel Management
Hello Janice, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel- our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly, we are trying to get the hotel in good standards for our guests but with not enough staff on our Maintenace team its hard for one guy trying to do remodeling and on top of that other things as well. I apologize, it's not your issue but hopefully in the future you will consider giving us a second chance to show you our improvements and will stay here at our hotel.
by A verified traveler
Posted 26 Oct 2024
Comfortable rooms and Thursday night football
Comment from Hotel Management
29 Oct 2024 by Front desk Manager, Hotel Management
Hi Terry, Thank you for taking time to leave us a 5-star review. We're so glad to hear that you were satisfied with our hospitality. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
by A verified traveler
Posted 22 Oct 2024
It was quite and clean. The staff was nice. The bed was uncomfortable and blankets weren't great. Overall it was a fine place to stay.
Comment from Hotel Management
23 Oct 2024 by Front desk Manager, Hotel Management
Katherine, our team here at SureStay by Best Western would like to thank you for sharing your review! We are happy to know that you enjoyed your stay here with us. I apologize that we did not meet your expectations with the linen that was provided, as you know we are upgrading our rooms, and we will be upgrading our linen in the rooms as well. We would love for you to consider giving us a second chance so you can experience our hotel once the upgrades to the rooms are done, we would love the opportunity to attend to you. Hope to see you soon!
by A verified traveler from Corbett
Posted 22 Oct 2024
Location was easy to access and staff was very helpful.
Comment from Hotel Management
23 Oct 2024 by Front desk Manager, Hotel Management
Thank you for sharing your experience with us Helen! Our team are thrilled to hear that you had a great stay here at SureStay by Best Western. Our team look forward to welcoming you back to stay here at SureStay by Best Western.
by A verified traveler
Posted 19 Oct 2024
Arrived at night and there was no lighted signage.....doubted I was where I was supposed to be.... the map hyperlink provided by Expedia indicates its a Super 8. Even in the lobby there was only a tiny sign that said Best Western. I understand the hotel is in transition. Check the breakfast sandwiches for mold......
Comment from Hotel Management
21 Oct 2024 by Front desk Manager, Hotel Management
Thomas, first and foremost thank you for taking time to give our hotel. I am very sorry that your experience with us was not so pleasant. I thank you for bringing this matter to our attention, I personally went through the boxes of breakfast sandwiches and didn't find any more that we're bad. We strive every day to meet our guests' expectations so when they walk out of our lobby they are satisfied, our team hopes that you will consider giving us a second chance to show our improvements
by A verified traveler
Posted 19 Oct 2024
Very comfortable and clean
Comment from Hotel Management
21 Oct 2024 by Front desk Manager, Hotel Management
Thank you, Terry! We're thrilled to hear that you enjoyed your stay here at SureStay by Best Western. Our team strives to provide excellent guest services, and it's always rewarding to receive such positive feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Front Desk Manager, Hotel Management
Mariah, thank you for giving us a 5- star review. Your very much appreciated, and we are happy to know that you enjoyed yourself will staying with us, that we were able to meet your requirements. We can't wait to see you again!
by A verified traveler
Posted 16 Oct 2024
Nice
Comment from Hotel Management
31 Oct 2024 by Front desk Manager, Hotel Management
Kenneth we at SureStay by Best Western would like to thank you for your business! We would like to have you back !
