Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Comfy bed!
Comment from Hotel Management
9 Dec 2024 by Samantha Watson, General Manager, Hotel Management
Dear Linda, On behalf of our team we thank you for taking your time to fill out our survey. we are pleased to hear that you enjoyed your stay with us and slept comfortable. Your satisfaction is very important to us. We wish you a happy holiday and hope to see you again in your future travels to Walla Walla.
by A verified traveler
Posted 26 Nov 2024
Great staff, every request was met and friendly!
Comment from Hotel Management
27 Nov 2024 by Samantha Watson, General Manager, Hotel Management
Dear Steve,Thank you for taking the time to leave us this review, our staff strives to meet the standards of all our guest. We are very pleased to hear we were able to do that fo you during your stay.Hope that you travels safe and we get to host you again next time your in the area.Best Wishes,
by A verified traveler from Summerville
Posted 29 Oct 2024
Clean and comfortable place to stay. The gal that checked us in was very friendly. She was also in charge of the breakfast room the next morning and really worked hard replenishing the food. It was very busy as there were two college soccer teams staying there in addition to everyone else. She did a good job. The only negative I have about this place is the lumpy bed pillows. We didn’t take our own pillows this time because the ones at the other Comforts we’ve stayed at have been great.
Comment from Hotel Management
29 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Kim, Thank you very much for your kind words about our staff. We also appreciate your time to leave us a review. Our team really strives to meet the needs of all our guest and provide a pleasant stay for everyone. We do apologize for the inconvenience about the pillows. We are due for a renovation in a few months to help with these types of issues and hope to get a chance to host you again.
by A verified traveler
Posted 28 Oct 2024
Beds and bathroom were clean and comfortable, room was quiet, but carpeting and upholstery were stained and old, as was the mattress in the pull-out couch, to the point of not wanting to sit in the chairs or lie on the mattress. Staff was friendly and welcoming, breakfast was the usual - nothing to complain about there.
Comment from Hotel Management
29 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Aino, We want to thank you for taking the time to leave us a review, as we use these to help us keep improving. we understand the frustration during your stay due to the condition of the upholstery in your room. We are working diligently to fix this issue as we plan on a renovation in a few months and hope that you come back once completed.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Andrea, Thank you for taking the time to leave us a ar review. Your words will be shared with our team to help us improve in areas we may need to. Our goal is to meet the standards of all our guest. We are pleased to hear that you enjoyed your stay and hope to host you again in the future after our renovation.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Shane, Thank you for taking the time to leave us a ar review. Your words will be shared with our team to help us improve in areas we may need to. Our goal is to meet the standards of all our guest. We are pleased to hear that you enjoyed your stay and hope to host you again in the future after our renovation.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear John, Thank you for taking the time to leave us a review. We appreciate your kind words and will share your feedback among the staff to help us to keep improving. As our goal is to meet the standards of all our guest. We hope to have you again.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Ginger, Thank you for taking the time to leave us a review. We will share your thought ampong our staff to help us improve in areas that did not meet your standards as this is not the result we hoped for. We understand your frustration during your stay.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Brian, Thank you for taking the time to leave us a review. Rest assure your feedback will be shared upon our team to help improve. We strive to meet the standards of all our guest. We appreciate your business and hope to host you again in the near future.
by A verified traveler
Posted 16 Oct 2024
Despite being sold out, there was no noise from adjacent rooms.
Comment from Hotel Management
16 Oct 2024 by Samantha Watson, General Manager, Hotel Management
Dear Miette, Thank you for taking the time to leave us such a wonderful review. We are pleased to hear you enjoyed your stay with no interuptions. I will pass your words along to our staff to keep encouraging them. We hope to have you again in the future.
